Alyssa McHugh
Flagstaff
Summary
Professional with comprehensive background in hospitality industry as well as healthcare administration, prepared to excel in management roles. Proven track record of enhancing dining experiences and fostering positive team dynamics. Ability to efficiently manage patient records, schedule appointments, and handle insurance claims. Committed to collaboration and achieving outstanding results through adaptability and effective problem-solving to meet everyday business needs. Experienced with medical office management, patient scheduling, and record-keeping. Reliable and skilled in staff training, customer service, and operational management.
Overview
4
4
years of professional experience
Work History
Medical Administrative Assistant
The Joint Chiropractic
01.2024 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Received, recorded and filed medical payments by check, cash, and credit card.
Fulfillment Expert
Target
12.2020 - Current
- Located merchandise from shelves and storage areas to fill orders.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Dining Room Manager
Sunrise Of Gilbert
08.2021 - 01.2023
- Scheduled front of house staff to open, close and worked dining room floor daily.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items.
- Conducted regular performance evaluations for staff members, identifying areas for growth and providing constructive feedback.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
Dining Room Manager
Quail Park at Morrison Ranch
05.2021 - 08.2021
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Scheduled front of house staff to open, close and work dining room floor daily.
- Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Managed payroll for temporary and hourly employees
- Designed overall floorplans and coordinated modifications for events and special reservations.
Education
Bachelor of Science - Biomedical Science With A Minor in Chemistry
Northern Arizona University
Flagstaff, AZ05.2023
CPR And First Aid Certified
High School Diploma -
Basis Mesa
02.2019
Skills
- Team building
- Recruitment and hiring
- Leadership trained
- Staff training and development
- Cross-functional teamwork
- Conflict resolution
Timeline
Medical Administrative Assistant
The Joint Chiropractic
01.2024 - Current
Dining Room Manager
Sunrise Of Gilbert
08.2021 - 01.2023
Dining Room Manager
Quail Park at Morrison Ranch
05.2021 - 08.2021
Fulfillment Expert
Target
12.2020 - Current
CPR And First Aid Certified
Bachelor of Science - Biomedical Science With A Minor in Chemistry
Northern Arizona University
High School Diploma -
Basis Mesa
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