ALYSSA MONTERO
Laveen
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
12
12
years of professional experience
Work History
Caregiver
PEACE of MIND
08.2024 - 03.2026
- Assisted clients with daily living activities and personal care tasks.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications as directed by healthcare professionals and caregivers.
- Maintained a clean and safe environment for clients at all times.
- Maintained clean and well-organized environment for client happiness and safety.
Behavioral Health
Az Safe Hands Phoenix
Phoenix
03.2023 - 12.2023
- Educated clients and their families about mental health and behavioral issues, providing resources and guidance to them
- Assessed clients' physical and mental health and reported any changes to the physician
- Provided emotional and psychological support to patients and families, helping them to cope with physical and mental health conditions
- Developed social and recreational activities that promoted physical and mental wellbeing
Nursing Assistant
Allegiant Phoenix
12.2016 - 07.2022
- Performed basic nursing tasks, such as dressing changes and wound care
- Administered prescribed medications and treatments in a timely and accurate manner
- Provided emotional support to patients and families, offering reassurance and encouragement
- Assisted nurses with patient assessment and care, including taking and recording vital signs and administering medications
- Assisted with meal preparation and feeding patients
Receptionist
Frank's Complete Home Remodeling
Phoenix
01.2014 - 11.2016
- Demonstrated excellent customer service skills by greeting guests and providing helpful information
- Processed incoming and outgoing mail and packages
- Maintained an organized reception area and ensured all visitors were greeted in a friendly and welcoming manner
- Verified insurance coverage and collected payments for services rendered
- Handled cash, credit card, and check payments
- Assisted with administrative tasks such as filing, photocopying, and faxing
Skills
- Customer Service
- Fast Learner
- Ability to Work in a Team
- Communication Skills
- Good team player
Languages
• English
•Spanish
Timeline
Caregiver
PEACE of MIND
08.2024 - 03.2026
Behavioral Health
Az Safe Hands Phoenix
03.2023 - 12.2023
Nursing Assistant
Allegiant Phoenix
12.2016 - 07.2022
Receptionist
Frank's Complete Home Remodeling
01.2014 - 11.2016