Alyssa Ortiz
Tempe
Summary
Results-driven professional with a proven track record of leadership in customer service, data analysis, and sales. Demonstrated expertise in managing various complex projects and initiatives with a keen focus on strategic thinking and problem-solving. Known for effectively navigating matrix environments while fostering and maintaining strong business partnerships across all organizational levels. Skilled in contract management, negotiation support, and procurement coordination, ensuring compliance and value-driven outcomes throughout the sourcing lifecycle.
Overview
6
6
years of professional experience
Work History
Deal Desk and Business Execution Analyst
ADP
08.2023 - Current
- Collaborated with cross-functional teams to enhance system integration and workflow efficiency.
- Provide comprehensive support to the sales team and executives, offering guidance on deal management and contract structuring to optimize outcomes.
- Prepare and execute negotiation strategies resulting in contractual documents and binding agreements aligned with organizational and client requirements.
- Collaborate with internal and external partners to gather requirements and manage sourcing needs.
- Integrate program, customer, and product requirements into sourcing, negotiation, and contracting strategies.
- Interpret and enforce contract terms and conditions to ensure compliance with company procedures and regulatory standards.
- Manage supply and demand schedules, supplier quality, delivery, and financial performance to ensure successful execution.
- Conduct risk, issues, and opportunities management to mitigate potential challenges and improve sourcing outcomes.
- Utilize advanced data analysis techniques to assess historical pricing and generate actionable insights for leadership.
- Collaborate cross-functionally to streamline processes and enhance productivity, ensuring seamless transitions from sales to implementation.
- Training & Development, Team Coaching, and Mentorship; skilled at building onboarding resources, presentations, and process-driven trainings to enhance team performance.
- Plan, execute, and manage strategic programs, process flows, and initiatives across multiple stakeholders.
Data Analyst
Aetna/CVS
08.2022 - 08.2023
- Conduct detailed analysis of cases through Salesforce, implementing necessary updates to maintain data accuracy and compliance.
- Effectively manage confidential information, including contracts and personal data, while ensuring adherence to regulatory requirements.
- Proactively identify opportunities for process improvement, driving
operational efficiency and optimizing claims processing workflows. - Utilized data visualization tools to effectively communicate business insights.
Member/Customer Service Relationship Specialist
Devoted Health
08.2021 - 08.2022
- Cultivated strong relationships with members, enhancing overall satisfaction and retention.
- Facilitated effective communication between care teams and members to address concerns promptly.
- Developed personalized care plans by assessing individual member needs and preferences regarding their Medicare
insurance needs, fostering positive relationships and ensuring exceptional service delivery. - Demonstrated critical thinking skills in reviewing and resolving provider and member claims, prioritizing customer effectiveness and efficiency
Contract Negotiation Specialist
Oscar Health Insurance
03.2020 - 08.2021
- Negotiated pricing, contract terms, and conditions with healthcare providers to ensure favorable agreements.
- Led efforts to expand provider networks through proactive outreach and negotiation, improving member access to healthcare services.
- Integrated in-service strategies and organizational objectives into provider contracting decisions.
- Prepared and executed negotiated agreements in compliance with regulatory and company standards.
- Collaborated with credentialing departments and providers to ensure smooth onboarding processes.
- Identified risks and opportunities within provider contracts, recommending solutions to protect organizational interests
Education
High School Diploma -
ASU Preparatory Academy
Phoenix, AZNo Degree - Emergency Medical Technician And Nursing
Phoenix College
Phoenix, AZSkills
- Exemplary customer service skills with a focus on client satisfaction and retention
- Proficient in negotiation techniques to achieve favorable outcomes for both clients and the organization
- Experienced in procurement support, contract management, and supplier coordination to ensure compliance and successful execution of sourcing activities
- Analytics experience, encompassing operational, project, and financial management
- Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, PowerPoint, LiveMeeting, SalesForce, Tableau and SharePoint
- Detail-oriented, skilled multi-tasker, and adaptable with a demonstrated ability to prioritize tasks and meet deadlines in dynamic environments
Timeline
Deal Desk and Business Execution Analyst
ADP
08.2023 - Current
Data Analyst
Aetna/CVS
08.2022 - 08.2023
Member/Customer Service Relationship Specialist
Devoted Health
08.2021 - 08.2022
Contract Negotiation Specialist
Oscar Health Insurance
03.2020 - 08.2021
High School Diploma -
ASU Preparatory Academy
No Degree - Emergency Medical Technician And Nursing
Phoenix College