ALYSSA PALAITA
Buckeye
Summary
Customer Service Specialist with over four years of experience thriving in high-pressure environments through strategic prioritization and multitasking.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Experian
09.2022 - 08.2024
- Collected information from customers for identity verification while safeguarding privacy during interactions.
- Resolved complex credit report discrepancies via email, guiding customers towards accurate outcomes.
- Addressed customer inquiries through phone and email communication, ensuring prompt and precise responses.
- Maintained detailed records of customer interactions to uphold data integrity within the system.
Interviewer
Silver Bullet Research
01.2021 - 09.2022
- Collected and analyzed traveler feedback on airport facilities and services at Phoenix Airport.
- Conducted surveys regarding COVID-19 measures to assess traveler sentiment.
- Partnered with airport staff to enhance survey distribution and boost participation rates.
- Gathered customer ratings and suggestions for service improvement to inform decision-making.
Customer Service
McChord AFB
02.2020 - 12.2021
- Accurately processed Western Union money orders, ensuring compliance and minimizing transaction errors.
- Managed customer refunds alongside cashier duties to enhance operational efficiency.
- Handled online order fulfillment and packaging, optimizing workflow and delivery timelines.
Education
High school diploma or GED - undefined
Skyline High School
Mesa, AZ05.2019
Skills
- Customer service and support
- Childcare and early childhood education
- Teaching and classroom management
- Leadership in special education
- Applied behavior analysis
- Time management and adaptability
- Conflict resolution and problem solving
- Customer engagement and relationship building
- Data analysis
LANGUAGES
English
ADDITIONAL INFORMATION
- Certifications
- CPR AND FIRST AID
- Certified in CPR and First Aid.
- Work Permit
- AUTHORIZED TO WORK IN THE US
- Authorized to work in the US for any employer.
- Assessments
- CUSTOMER FOCUS & ORIENTATION
- Highly Proficient, 01/21
- SCHEDULING
- Proficient, 02/22
Timeline
Customer Service Representative
Experian
09.2022 - 08.2024
Interviewer
Silver Bullet Research
01.2021 - 09.2022
Customer Service
McChord AFB
02.2020 - 12.2021
High school diploma or GED - undefined
Skyline High School
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