Alyssa Puente Sundeen
Phoenix
Summary
Certified Pharmacy Technician with 6+ years of hospital, retail, and LTC experience. IV-trained in sterile compounding and admixture preparation, with hands-on experience in inpatient medication distribution, narcotics handling, and pharmacy automation systems. Committed to accuracy, regulatory compliance, and patient safety.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Pharmacy Technician
Dignity Health
Phoenix
04.2024 - Current
- Process and distribute medications using carousel and Omnicell systems
- Maintained accurate inventory of pharmaceutical supplies and equipment.
- Ensured compliance with safety protocols and regulatory requirements.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Pull and prepare narcotics for patient-specific needs and medication runs
- Maintain accurate inventory counts and monitor expiration dates
- Secure returned medications and manage controlled substance storage
- Assist nurses and communicate medication concerns to pharmacists
- Support inpatient medication distribution in a high-volume hospital setting
- Prepare IV admixtures and patient-specific infusions
- Maintain aseptic technique and cleanroom standards
Pharmacy Technician
Walgreens
Kankakee
06.2018 - 05.2025
- Process and fill 100–150 prescriptions daily in a high-volume retail setting
- Assisted pharmacists in preparing and dispensing medications to patients.
- Organized prescription orders for timely processing and delivery.
- Operated pharmacy software for prescription management and record-keeping.
- Ensured compliance with safety protocols and regulatory requirements.
- Supported team members in maintaining a clean and organized workspace.
- Communicated effectively with healthcare professionals regarding medication inquiries.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Resolve insurance claim issues and coordinate with third-party payers
- Provide customer service and patient education at pickup and intake
- Perform prescription data entry and order interpretation
- Manage inventory, stock medications, and handle drug order put-away
- Maintain compliance with HIPAA and state/federal pharmacy laws
Pharmacy Technician
Medication management partners
Alsip
05.2022 - 09.2023
- Operated TCGRx automated dispensing machine for daily medication packaging
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Filled bingo cards and unit-dose medications for LTC patients
- Performed medication corrections and quality checks
- Assisted with pharmacy automation systems and workflow accuracy
- Maintained clean and compliant work environment
Education
Bishop McNamara Catholic High School
Kankakee, ILSkills
- Sterile IV Compounding
- Aseptic Technique
- IV Admixture Preparation
- Narcotics Handling & Controlled Substances
- Omnicell / Automated Dispensing Systems
- Inpatient Medication Distribution
- Medication Reconciliation Support
- Pharmacy Automation (Carousel, TCGRx)
- Inventory Management & Expiration Monitoring
- Hospital Pharmacy Operations
- Prescription Processing & Order Interpretation
- Dosage & Mixture Calculations
- Insurance Verification & Prior Authorization
- Third-Party Billing Resolution
- Pharmaceutical Regulatory Compliance
- HIPAA Compliance
- FDA & State Pharmacy Law Knowledge
- Unit-Dose Packaging
- Non-Sterile Compounding
- Epic (if you actively use it)
- Omnicell
- TCGRx
- McKesson
- Microsoft Excel
- Pharmacy Management Software
- Attention to Detail
- Time Management
- Critical Thinking
- Team Collaboration
- High-Volume Workflow Efficiency
Languages
English
Native/ Bilingual
Certification
- Certified Pharmacy Technician (CPhT) – Active
- PTCB Certification
- Arizona Registered Pharmacy Technician
- BLS/CPR Certified
Timeline
Pharmacy Technician
Dignity Health
04.2024 - Current
Pharmacy Technician
Medication management partners
05.2022 - 09.2023
Pharmacy Technician
Walgreens
06.2018 - 05.2025
Bishop McNamara Catholic High School