Travon Smith
Phoenix
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Retention Specialist
Cox Enterprises
Phoenix
06.2025 - 04.2026
- Achieved top 3 ranking among agents for product additions, contributing to increased customer engagement
- Managed resolution times, achieving both shortest and longest handling times for problem resolution
- Implemented company-wide greeting for customer call-ins to enhance customer experience
Swing Driver
FedEx Corp
Phoenix
09.2024 - 04.2025
- Achieved the best route time for most delivered and pick up packages.
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Loaded and unloaded packages efficiently to ensure timely deliveries.
- Planned optimal delivery routes for maximum efficiency and punctuality.
QA Agent
Factor 75
Goodyear
01.2024 - 05.2024
- Operated seven ovens simultaneously, managed 50 order tags per hour, ranked among top three for quality checks on food and equipment
- Managed customer inquiries ensuring timely and accurate responses.
- Processed orders using company-specific software for efficient workflow.
- Coordinated with production teams to streamline meal preparation schedules.
Warehouse Temp Agent
TERRA Staffing Group
Buckeye
06.2023 - 11.2023
- Stacked and unloaded 500 pallets per week and provided floor material for the entire team
- Picked and packed a day's worth of shipment orders in 5 hours
Shipper/Receiver
Sherwood Bedding
Tolleson
07.2022 - 03.2023
- Lifted and stacked 250-500 beds daily
- Learned equipment functionality in one month
- Maintained a three-person station alone for six months
Client Services Rep
TRANSPerfect
Tempe
02.2021 - 07.2022
- Assisted Supervisor with tracking team metrics and meetings, provided coaching, escalations, and closings, and became lead in six months.
- Managed client inquiries through phone, email, and chat platforms.
- Collaborated with project teams to ensure client needs were met promptly.
- Utilized CRM software to track client interactions and service requests.
Education
Associate's Degree -
Valley City State University
North Dakota12.2018
Skills
- Client services and support
- Sales expertise
- Quality assurance
- Credit analysis
- Microsoft Office proficiency
- Inventory management
- Equipment maintenance
- Leadership skills
Certification
Forklift Operator, 2023
Timeline
Customer Retention Specialist
Cox Enterprises
06.2025 - 04.2026
Swing Driver
FedEx Corp
09.2024 - 04.2025
QA Agent
Factor 75
01.2024 - 05.2024
Warehouse Temp Agent
TERRA Staffing Group
06.2023 - 11.2023
Shipper/Receiver
Sherwood Bedding
07.2022 - 03.2023
Client Services Rep
TRANSPerfect
02.2021 - 07.2022
Associate's Degree -
Valley City State University