Alyssa Santos
Tolleson
Summary
Hard-working, dedicated Medical Assistant with experience at Healthy Life Family Medicine, excelling in patient care and education. Proficient in administering injections and performing venipuncture, while ensuring HIPAA compliance. Bilingual in English and Spanish, I thrive in fast-paced environments, delivering exceptional customer service and fostering effective communication for optimal patient outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Healthy Life Family Medicine
02.2024 - Current
- Participated in patient care activities, including assisting physicians with physical exams.
- Prepare examination rooms.
- Preform basic wound care and providing patient education on medications and after care options.
- Prepare examination rooms by ensuring cleanliness, stocking supplies, and sterilizing equipment.
- Collaborated with healthcare team members to coordinate patient appointments, referrals, and follow up care ensuring optimal patient outcomes.
- recording vital signs, and updating patient electronic health records.
- Administered injections.
- blood draws, urinalysis, sending out cultures, , flu/ covid/ strep throat swabs.
- ABI's, EKGS, glucose finger sticks, hemoglobin tests.
Medical Assistant
Arizona Vein and Laser Institute
04.2024 - 02.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted providers with procedures such as handing supplies that are needed.
Medical Assistant Volunteer
Sarita Sharma Phoenix Internal Medicine
01.2023 - 02.2023
- Supported physicians during procedures, ensuring proper equipment preparation and sterilization for optimal results.
- Reinforced patient confidentiality by adhering to HIPAA guidelines when handling sensitive medical information.
- Contributed to high-quality care by obtaining vital signs and conducting preliminary assessments for physician review.
- Guided patients to exam rooms, take vitals
Activities Assistant
Maryland Gardens Post Acute Behavioral Center
04.2021 - 10.2022
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, and implemented activities to address needs of participants with varying abilities.
- Collaborated with fellow staff members to create a supportive and inclusive community environment for seniors to thrive in.
- maintained accurate records of resident participation and feedback to continuously improve and adapt activity programs.
Education
Associate Degree in Medical Assisting - Medical Assisting
UEI College
Phoenix, AZ07-2023
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- OSHA guidelines
- Butterfly technique/ venipuncture
- Injections such as subcutaneous/ intramuscular/ intravenous and intradermal
- Work better in fast pace settings
- Ability to work alone and in groups
- Charting, scanning and filing
- Strong communication skills, detail oriented
- Bilingual (English, Spanish)
Certification
- Basic Life Support (BLS) - American Heart Association.
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Medical Assistant
Arizona Vein and Laser Institute
04.2024 - 02.2025
Medical Assistant
Healthy Life Family Medicine
02.2024 - Current
Medical Assistant Volunteer
Sarita Sharma Phoenix Internal Medicine
01.2023 - 02.2023
Activities Assistant
Maryland Gardens Post Acute Behavioral Center
04.2021 - 10.2022
Associate Degree in Medical Assisting - Medical Assisting
UEI College
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