Alyssa Wertin
Gilbert
Summary
Accomplished Medical Assistant with a robust background in back office medical care, dedicated to fostering a secure and compassionate environment for patients. Renowned for delivering exceptional patient care with a personal touch, driven by a steadfast commitment to excellence and meticulous attention to detail. Adept at navigating complex clinical scenarios with professionalism and poise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Back Office Medical Assistant
Gilbert Center For Family Medicine
04.2021 - Current
- Oversaw the processing of all back office documentation, ensuring accuracy and compliance with medical standards
- Conducted patient rooming and vital signs collection, maintaining the highest standards of patient care
- Implemented rigorous patient identification protocols, enhancing safety and trust
- Expertly labeled vials with precise patient information, upholding strict confidentiality
- Delivered respectful, empathetic patient care, fostering positive clinical experiences
- Maintained a professional, courteous demeanor, strengthening patient relationships.
Sales Associate
Fossil Group
04.2019 - Current
- Delivered superior customer service, assisting clients with product selection and purchases
- Resolved customer inquiries and issues with tact and efficiency.
Lead Back Office Medical Assistant
Trinity ENT & Facial Aesthetics
10.2019 - 04.2021
- Directed all back office operations, streamlining workflows and improving efficiency
- Managed patient rooming and vitals collection with exceptional accuracy
- Upheld stringent patient identification practices, mitigating risks
- Conducted meticulous labeling of patient vials, ensuring compliance with medical regulations
- Provided high-quality patient care with a focus on empathy and professionalism
- Cultivated a positive, welcoming atmosphere for patients and staff alike.
Electrical Apprentice
PFD Electric
11.2015 - 04.2018
- Managed tools and machine wiring, contributing to successful electrical installations
- Pre-fabricated materials, supporting timely and efficient project completion.
Shift Leader
Dunkin Donuts
01.2014 - 11.2015
- Supervised shifts, managed till operations, and maintained accurate financial records
- Coordinated inventory orders, ensuring product availability and quality.
Office Assistant
Arizona’s Family Chiropractic Clinic
05.2013 - 11.2014
- Operated therapy devices, managed filing systems, and handled phone calls and scheduling
- Maintained office inventory and provided exceptional customer service.
Education
Phlebotomy Technician Certificate Program -
Pima Medical Institute
Mesa, AZ10.2019
Medical Assisting Certificate Program -
Pima Medical Institute
Mesa, AZ07.2017
General Education -
Chandler Gilbert Community College
Chandler, AZ10.2016
Skills
- Comprehensive back office medical operations
- Patient care and vital signs collection
- Medical documentation and compliance
- Empathetic patient interaction and communication
- Team leadership and collaboration
- Customer service excellence
- Medical labeling and confidentiality
Certification
CPR/First Aid Certified
Volunteer Experience
- Melon Heads, Tempe, AZ, Summer 2011, Facilitated fundraising by selling wristbands at events., Managed a booth and ticket sales, contributing to event success.
- JDRF Walk, Tempe, AZ, 2010, 2012, Actively participated in walks to raise funds for diabetes research.
References
Available upon request.
Timeline
Back Office Medical Assistant
Gilbert Center For Family Medicine
04.2021 - Current
Lead Back Office Medical Assistant
Trinity ENT & Facial Aesthetics
10.2019 - 04.2021
Sales Associate
Fossil Group
04.2019 - Current
Electrical Apprentice
PFD Electric
11.2015 - 04.2018
Shift Leader
Dunkin Donuts
01.2014 - 11.2015
Office Assistant
Arizona’s Family Chiropractic Clinic
05.2013 - 11.2014
Phlebotomy Technician Certificate Program -
Pima Medical Institute
Medical Assisting Certificate Program -
Pima Medical Institute
General Education -
Chandler Gilbert Community College
Similar Profiles
Richard SweetRichard Sweet
Charge Nurse Orthopedic Unit at Baylor University Medical CenterCharge Nurse Orthopedic Unit at Baylor University Medical Center
Merjen MeppenMerjen Meppen
Care Coordinator at Nuvia Dental Implant CenterCare Coordinator at Nuvia Dental Implant Center
Angela Martinez-MartinezAngela Martinez-Martinez
Director of Nursing Informatics at Waco Family Medicine formerly known as Family Health CenterDirector of Nursing Informatics at Waco Family Medicine formerly known as Family Health Center