Alyssa West
Gilbert
Summary
Seasoned Director of Quality Assurance at MD Home Health and MD Home Assist, adept in regulatory compliance and process improvement. Excelled in enhancing quality assurance systems, achieving significant operational efficiencies. Skilled in data analysis and team leadership, consistently driving projects to successful completion. Demonstrated excellence in fostering a culture of continuous improvement and high-quality patient care.
Overview
3
3
years of professional experience
Work History
Director of Quality Assurance
MD Home Health and MD Home Assist
Phoenix
07.2024 - Current
- Conducted regular audits to ensure compliance with industry regulations and internal policies.
- Kept records of quality reports and statistical reviews.
- Identified training needs within the organization related to quality control.
- Monitored product trends and suggested changes.
- Provided guidance on developing appropriate corrective actions when necessary.
- Trained staff on proper techniques for conducting inspections, testing, and validations.
- Developed systems for tracking progress towards achieving quality targets.
- Supervised and guided inspectors, technicians, and other staff.
- Implemented process changes as needed to ensure optimal performance levels are achieved.
Alternate Director of Clinical Services
MD Home Health and MD Home Assist
Phoenix
06.2023 - 07.2024
- Maintained awareness of government regulations, health insurance changes and financing options.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
- Collaborated with other healthcare professionals to develop effective treatment plans for patients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Ensured that all department personnel maintained a high level of professionalism and customer service standards.
- Recruited individuals bringing talent, well-developed skills sets and passion for helping others, effectively building exceptionally gifted team of personnel.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Represented the organization at various professional meetings or conferences related to healthcare industry topics.
- Established performance objectives and evaluated staff performance regularly.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Created training programs to enhance employees' knowledge base in their respective fields.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization.
- Interviewed applicants and made recommendations for new hires.
- Investigated complaints from patients or families regarding clinical services provided by the clinicians.
- Monitored quality assurance initiatives in order to improve patient outcomes.
- Supervised the daily operations of assigned departments, such as nursing, medical records, and staffing/intake services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Achieved cost-savings by developing functional solutions to problems.
Home Health RN Case Manager
Assisteo Healthcare
Phoenix
09.2021 - 06.2023
- Performed case management functions such as referrals to community resources or other healthcare providers as needed.
- Provided emotional support for patients experiencing difficult diagnoses or transitions from hospital to home setting.
- Utilized problem solving skills to assess complex medical situations and formulate appropriate interventions.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Coordinated with physicians and healthcare teams to update patient progress and adjust care plans.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Managed the administration of intravenous (IV) therapies and nutrition.
- Assessed patient needs and developed individualized care plans.
- Monitored vital signs, administered medications, and provided wound care as needed.
- Provided comprehensive nursing care for patients in their homes.
- Utilized electronic health records to document patient care accurately and comprehensively.
Education
Associate of Applied Science - Nursing
Maricopa Community Colleges, Mesa Community College
Mesa, AZ12-2011
Skills
- Quality assurance
- Regulatory compliance
- Process improvement
- Data analysis
- Corrective actions
- Statistical reporting
Timeline
Director of Quality Assurance
MD Home Health and MD Home Assist
07.2024 - Current
Alternate Director of Clinical Services
MD Home Health and MD Home Assist
06.2023 - 07.2024
Home Health RN Case Manager
Assisteo Healthcare
09.2021 - 06.2023
Associate of Applied Science - Nursing
Maricopa Community Colleges, Mesa Community College