Alyssa Western Allen
Mesa
Summary
Results-driven professional with extensive experience in operations, project management, and sales. Highly motivated and detail-oriented, with a proven track record of driving revenue growth, improving operational efficiency, and delivering exceptional customer service. Adept at leading teams, optimizing processes, and managing complex projects to ensure success.
Overview
13
13
years of professional experience
Work History
Office Manager, Project Supervisor, Owner
US Grass and Greens
11.2019 - 10.2024
- Managed all communications with clients, contractors, project managers, suppliers, and work crews to ensure seamless project completion
- Created accurate and compliant project proposals based on construction plans or on-site consultations, including assisting with HOA and property manager approvals
- Scheduled and coordinated installations for hardscapes, artificial grass, and putting greens, aligning client timelines with supplier and subcontractor availability
- Proactively identified and resolved job site challenges, maintaining safety, accuracy, profitability, and an exceptional customer experience
- Built and nurtured relationships with pool companies, landscape contractors, property management firms, designers, realtors, homeowner associations, general contractors, and hospitality organizations to drive new business opportunities
- Contributed to the development and execution of marketing campaigns
Transportation Sales Account Manager
Wholesale Express
10.2018 - 11.2019
- Maintained strong relationships with assigned dealer accounts, addressing daily and weekly transportation needs
- Collaborated with auctions, dealerships, carriers, and dispatchers to ensure seamless release and transportation of assets
- Provided accurate quotes, vehicle information, and ensured proper documentation for safe and compliant transportation
- Resolved customer experience challenges, including those related to damages, weather delays, equipment issues, and logistical complexities
- Prospected and built relationships with new clients, understanding their needs to secure repeat business and exceed expectations
Transportation Sales Manager
CarsArrive Network
10.2017 - 04.2018
- Recruited, trained, and managed a team of transportation sales representatives in a call center environment, driving performance and service excellence
- Utilized web-based reporting and lead tracking tools to ensure adherence to company standards and identify opportunities for improvement
- Partnered with internal departments and vendor partners to enhance and streamline service offerings
- Proactively addressed and resolved customer concerns, collaborating with internal and external claims teams to implement effective solutions
Arbitration Manager/Appraiser
The Appraisal Lane
12.2016 - 10.2017
- Developed and implemented arbitration guidelines to ensure fair transactions for buyers and sellers
- Partnered with the executive team to design processes for Salesforce integration, customer interfaces, and accounting practices related to vehicle appraisal, sales, and arbitration
- Mediated buyer-seller disputes, minimizing company risk while ensuring satisfaction
- Built case-tracking workflows in Salesforce CRM and created reports to identify trends, improve processes, and measure initiative success
- Conducted vehicle appraisals in real time while providing acquisition and disposition support to users
Appraisal Specialist – Team Lead
AutoNation Corporate
07.2015 - 12.2016
- Supported over 250 retail locations by providing accurate market-based inventory valuations and managing consumer web-based leads
- Adjusted retail prices based on market trends, lead velocity, and regional needs
- Advised stores, Used Vehicle Directors, and Regional Management on appraisal methods and service loaner write-down processes
- Trained and guided team members in best practices, ensuring high-volume appraisal requests were completed within SLAs
- Resolved complex customer service issues, acting as a liaison between clients and stores
Wholesale Remarketing Specialist
Wholesale Incorporated
03.2015 - 07.2015
- Facilitated sales of wholesale automotive inventory through in-lane, simulcast, and static online auctions
- Supported after-sale processes, focusing on building long-term client relationships
- Maintained a strong understanding of wholesale market trends and pricing strategies
- Ensured inventory visibility and effective marketing through auction partnerships
Major Dealer Accounts Manager
ADESA Corporate
10.2013 - 03.2015
- Managed major dealer accounts, collaborating with executives to develop and execute comprehensive wholesale remarketing strategies
- Created marketing plans and provided detailed post-sale reports to clients
- Delivered sales presentations, web demos, and ongoing client support to strengthen relationships
- Worked with ADESA auction locations nationwide to ensure a seamless client experience
- Served as ADESA’s representative for AIADA, an automotive trade association
Regional Account Manager
ADESA Openlane
04.2012 - 10.2013
- Drove traffic to ADESA’s web sales platform, onboarding users with demos and clear expectations
- Created and executed targeted sales plans to grow specific market segments
- Built and maintained strong working relationships with clients and internal teams
- Demonstrated a deep understanding of ADESA’s platform, policies, and the broader automotive marketplace
Education
Business Administration
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZHigh School Diploma -
Red Mountain High School
Mesa, AZ05-2003
Skills
- Process Development & Optimization
- Negotiation & Relationship Building
- Sales Excellence
- Organization & Multitasking
- Web-Based Reporting & Analytics
- Major Account Management
- Logistics & Supply Chain Management
- Project Management
Accomplishments
- Revenue Growth, Increased company revenue fivefold from 01/2019 to 10/2024 through strategic sales efforts, process optimization, and customer relationship management.
- Industry Recognition, Won the 2024 Residential Landscape Project of the Year award from the Synthetic Turf Council for the Camelback Putting Course project.
- Top Sales Performance, Achieved 300% of budget in 12/2015, earning recognition as a top sales performer within the company.
- Process Development, Contributed to the creation of sales strategies, processes, and product presentations tailored for key accounts, enhancing customer engagement and sales outcomes.
- Data-Driven Growth, Leveraged Salesforce and other reporting tools to identify growth opportunities, streamline practices, and drive segment expansion.
- Customer-Centric Programs, Designed specialized programs by aligning customer needs with company offerings, enhancing customer experience and product utilization.
- Exceptional Reliability, Demonstrated proactive management, consistent follow-through, and strong relationship-building, resulting in high levels of customer trust and satisfaction.
Timeline
Office Manager, Project Supervisor, Owner
US Grass and Greens
11.2019 - 10.2024
Transportation Sales Account Manager
Wholesale Express
10.2018 - 11.2019
Transportation Sales Manager
CarsArrive Network
10.2017 - 04.2018
Arbitration Manager/Appraiser
The Appraisal Lane
12.2016 - 10.2017
Appraisal Specialist – Team Lead
AutoNation Corporate
07.2015 - 12.2016
Wholesale Remarketing Specialist
Wholesale Incorporated
03.2015 - 07.2015
Major Dealer Accounts Manager
ADESA Corporate
10.2013 - 03.2015
Regional Account Manager
ADESA Openlane
04.2012 - 10.2013
Business Administration
Maricopa Community Colleges, Scottsdale Community College
High School Diploma -
Red Mountain High School
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