Alyssa Yubeta
Underwriting Service Assistant
Gilbert
Summary
Passionate professional seeking to drive impactful change by fostering inclusive engagement and DE&I initiatives while maintaining my personal philosophy of keeping every interaction human.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Underwriting Service Assistant
State Farm
04.2023 - Current
- Provided timely responses to inquiries from customers and agents, fostering positive working relationships that contributed to business growth opportunities.
- Organized workload efficiently using time management skills to meet or exceed productivity targets consistently.
- Conducted thorough document reviews for accuracy, ensuring compliance with company policies and industry regulations.
- Processed policy changes promptly, resulting in increased customer satisfaction and retention rates.
Accounts Payable Specialist
Carvana
09.2022 - Current
- Ensure timely and accurate payments to large-account vendors.
- Document and monitor expenses for correctness and timeliness to ensure a successful and accurate month-end closing.
- Enhanced financial accuracy through diligent reconciliation of vendor statements and company records.
- Provide timely responses to vendor inquiries to grow and maintain vendor relations.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
Sell To Carvana Advocate II
Carvana
11.2021 - 09.2022
- Assisting customers with selling their vehicles to Carvana from beginning to end while making the process seamless and hassle free.
- Approving customers' cases while being efficient and upholding quality standards at all times.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Team Leader
GM Financial
08.2016 - 11.2021
- Servicing Specialist Sponsor Team Lead – successfully managed production and provided support throughout the different business facets of GMF.
- Successfully launched and currently supports the Servicing Specialists.
- Continuously assessing areas for improvements for the servicing specialist role to more effectively support business needs.
- Developed and implemented an escalation support team.
- Simultaneously coach and develop a core team to produce high-level results and customer satisfaction.
- Core Team Leader – successfully managed production while promoting the highest levels of customer satisfaction, and providing team member development to pursue their career and personal goals.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Customer Experience Rep.
GM Financial
08.2016 - 08.2017
- Acting as a liaison between customer and GM financial while effectively communicating and resolving any customer service inquiries.
- Delivering unparalleled levels of customer service through empathy, while assisting customer with overall GM Financial experience.
- Networking with prospective employees at job fairs as a CXO Ambassador and assisting with interview processes.
Guest Service Associate Lead
European Wax Center
01.2015 - 08.2016
- Provided customers with outstanding experiences, creating life-long loyal customers resulting in overall growth in product and service sales.
- Managed scheduling and reservations for new and existing clients.
Education
Special Event Management, Business Management
ASU
Phoenix, AZ 01.2010 - 01.2013
Skills
- Interviewing candidates for selection
- Supporting team member development
- Meeting facilitation and cross-department collaboration
- Flexible leadership approach
Document review
Teamwork and collaboration
Time management
Adaptability and flexibility
Timeline
Underwriting Service Assistant
State Farm
04.2023 - Current
Accounts Payable Specialist
Carvana
09.2022 - Current
Sell To Carvana Advocate II
Carvana
11.2021 - 09.2022
Team Leader
GM Financial
08.2016 - 11.2021
Customer Experience Rep.
GM Financial
08.2016 - 08.2017
Guest Service Associate Lead
European Wax Center
01.2015 - 08.2016
Special Event Management, Business Management
ASU
01.2010 - 01.2013
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