Alyssa Henson
Glendale
Summary
Experienced customer service and sales professional with 6 years of face-to-face and 2 years of phone-based support. Demonstrated ability to manage high-volume transactions, train new staff, and maintain accuracy under pressure. Collaborated on teams to meet daily quotas of 3,000+ items and promoted to safety team at Amazon after one month.
Knowledgeable [Desired Position] with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
2025
2025
years of professional experience
Work History
Cashier/Front End
Fry's Food Stores
Glendale, AZ
- 11.2024
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments for up to 200 customers per shift
- Maintained a balanced cash drawer at all times by reconciling discrepancies promptly, reducing cash errors by 15%
- Provided exceptional customer service by greeting customers with a friendly demeanor and resolving inquiries or concerns, increasing customer satisfaction scores
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues, improving onboarding efficiency
- Managed high-volume checkout lanes during peak hours while maintaining 100% accuracy and speed
- Ensured cleanliness and organization of the checkout area by bagging items properly and restocking supplies as needed, supporting store presentation standards
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers, minimizing escalations
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers, driving upsell opportunities
- Suggested alternative products when requested items were out of stock, maintaining sales and customer satisfaction
- Trained new employees on operating cash registers effectively, reducing training time by 20%
- Assisted in implementing new cash handling procedures to improve accuracy and reduce errors by 10%
Front Team Member
Culvers
02.2024 - 11.2024
- Provided top notch support to all customers, ensuring a positive dining experience and repeat business
- Created, changed, or canceled orders for customers, maintaining order accuracy and efficiency
- Processed refunds and returns to customer satisfaction while following company guidelines, minimizing complaints
- Provided product information so customers could make informed decisions on their purchases, increasing upsell rates
- Built relationships with regulars to create a welcoming environment, contributing to customer loyalty
Merchandise Processor
Goodwill
10.2023 - 02.2024
- Sorted gaylords of clothing to be put on racks and then placed on the sales floor, supporting inventory flow
- Sorted and organized clothing by color and size on racks to store specifications in an adequate amount of time, increasing efficiency
- Collaborated as part of a team to fulfill 3,000-piece quota daily, consistently meeting productivity targets
- Assisted customers with questions about pricing, enhancing the shopping experience
- Identified and reported safety issues to area manager, promoting a safe work environment
Cashier, Morning Prep, Team Member
Arby's
08.2022 - 03.2023
- Provided top notch support to all customers face to face and over the phone, ensuring high satisfaction
- Created, changed, or canceled orders for customers, maintaining order accuracy and speed
- Processed refunds and returns to customer satisfaction while following company guidelines, reducing escalations
- Prepped all meats, produce, and entire store for open daily, ensuring readiness for service
- Collaborated with team to maintain speed of service, reducing wait times during peak hours
Amazon Associate
Amazon
10.2021 - 02.2022
- Loaded trucks for transport to other Amazon locations, supporting timely deliveries
- Received deliveries and unloaded shipments, ensuring accurate inventory intake
- Used hand trucks to move pallets across warehouse, increasing efficiency in material handling
- Utilized a hand scanner to track packages and parcels and sort to correct departments, improving order accuracy
- Promoted to safety team along with normal daily duties after one month, demonstrating commitment to workplace safety
- Identified and reported safety issues to area manager, contributing to a safer work environment
Cashier/Donut Production
Krispy Kreme
04.2021 - 10.2021
- Loaded boxes of product as orders came in both in store and through the drive thru, supporting fast service
- Assisted customers in finding the product they needed at time of purchase, enhancing customer satisfaction
- Followed recipes to keep consistency, ensuring product quality
- Used coordination to catch donuts on tray as they came off conveyor, maintaining production flow
- Prepared custom ordered drinks at customer's request, increasing sales of specialty beverages
- Moved 50 lbs or more of product when hand trucks were not available, demonstrating physical stamina
Merchandise Coordinator
GPAP 501(c)(3)
07.2019 - 09.2020
- Provided excellent face to face customer service and training to customers, increasing satisfaction and retention
- Processed sales online and over email to customers, expanding sales channels
- Inventoried and tracked all merchandise, ensuring accurate stock levels
- Brought purchase requests up to membership for approval, maintaining compliance with organizational policies
- Communicated with vendors over the phone and through computer to make organizational purchases, supporting operational needs
- Voted on board related items and group inquiries during meetings, contributing to organizational decision-making
Education
High school diploma -
Premier High School
Phoenix, AZ05-2019
Skills
- Excellent written and verbal skills
- Order taking
- Refunds and exchanges
- Cash drawer balancing
- Refund handling
- ID verification
- Purchase assistance
- Fraud prevention awareness
- Loss prevention
- Loyalty program promotion
- Liquor regulations and compliance
- Liquor law compliance
- Empathy and patience
- Credit and cash transactions
- Inventory management
- Safety compliance
- Organizational skills
- Being part of a team
- Sales experience
- Point of Sale (POS) systems
- Google Suite
- Order processing
- Product merchandising
- Data entry
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Cash handling and management
Timeline
Front Team Member
Culvers
02.2024 - 11.2024
Merchandise Processor
Goodwill
10.2023 - 02.2024
Cashier, Morning Prep, Team Member
Arby's
08.2022 - 03.2023
Amazon Associate
Amazon
10.2021 - 02.2022
Cashier/Donut Production
Krispy Kreme
04.2021 - 10.2021
Merchandise Coordinator
GPAP 501(c)(3)
07.2019 - 09.2020
Cashier/Front End
Fry's Food Stores
- 11.2024
High school diploma -
Premier High School