Alyssandra Sandoval
Mesa
Summary
Dynamic administrative professional with a proven track record at Rentals America, excelling in office management and customer service. Skilled in Microsoft Office and adept at problem-solving, I enhance operational efficiency and foster positive client relations. Recognized for maintaining organized systems and delivering exceptional support in high-pressure environments.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Rentals America
02.2025 - 09.2025
- Assisted in managing office supplies and inventory, ensuring availability for daily operations.
- Maintained organized filing system, improving document retrieval efficiency and compliance with company procedures.
- Handled incoming calls and emails, providing timely responses to inquiries and enhancing customer service experience.
- Prepared and distributed internal communications, contributing to streamlined information flow within the organization.
Customer Service Representative
GM Financial
08.2023 - 01.2025
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Resolved customer complaints by identifying issues and providing effective solutions.
- Maintained detailed records of customer interactions for future reference.
- Collaborated with team members to enhance service delivery standards.
- Developed knowledge of company policies to address customer needs effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Special Education Paraprofessional
Sanborn Elementary School
02.2020 - 05.2021
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Supported classroom management by fostering a positive and inclusive learning environment.
- Collaborated with educators to adapt instructional materials for students requiring additional support.
- Monitored student progress and behavior, providing feedback to teachers on individual challenges.
- Utilized assistive technology tools to enhance learning experiences for students with disabilities.
Education
Bachelor of Science - Elementary Education
Northern Arizona University
Flagstaff, AZ05-2018
Associate of Arts - Education
Chandler Gilbert Community College
Gilbert AZ05-2015
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Administrative support
- Time management
- File organization
- Microsoft outlook
- Customer and client relations
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Administrative Assistant
Rentals America
02.2025 - 09.2025
Customer Service Representative
GM Financial
08.2023 - 01.2025
Special Education Paraprofessional
Sanborn Elementary School
02.2020 - 05.2021
Bachelor of Science - Elementary Education
Northern Arizona University
Associate of Arts - Education
Chandler Gilbert Community College
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