Alyssia Morales
Glendale
Summary
At Maximus Federal, I excelled as a Customer Service Representative, mastering conflict resolution and active listening to enhance customer loyalty and satisfaction. My adeptness in critical thinking and Microsoft Outlook significantly contributed to resolving disputes and managing data, leading to a noticeable improvement in client retention and positive feedback.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Maximus Federal
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
High School Diploma -
Ombudsman Northwest Charter
Peoria, AZ05-2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Conflict resolution
- Call center operations
- Microsoft outlook
- Professional telephone demeanor
- Customer satisfaction measurement
Timeline
Customer Service Representative
Maximus Federal
08.2022 - Current
High School Diploma -
Ombudsman Northwest Charter
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