Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amaiah Jordan

Phoenix

Summary

Offering exceptional customer service with readiness to embrace new challenges and learn new things quickly. Brings ability to manage inventory, assist with customers efficiently and works well with others throughout the facility and in any work environment. Ready to use and develop organizational customer service skills further.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Inventory Associate

BannerHealth
12.2023 - Current
  • Maintained cleanliness and organization of warehouse workspace to promote safety and accessibility for all staff members involved in handling inventory items.
  • Assisted with training new team members on best practices in inventory control, providing guidance and mentoring for their professional development within the organization.
  • Improved inventory accuracy by conducting weekly cycle counts and reconciling discrepancies.
  • Actively participated in continuous improvement initiatives aimed at enhancing overall warehouse efficiency, sharing insights from extensive experience as an Inventory Associate.
  • Provided timely and respectful support to hospital staff by ensuring prompt delivery of necessary supplies.
  • Communicated effectively with nurses and doctors to ensure their needs for supplies were met on floors.
  • Maintained and restocked specialized procedure and emergency carts, ensuring all supplies were up-to-date and readily available for patient care.
  • Collected and sanitized used equipment from hospital units and replenished clean equipment in designated areas to support patient care.
  • Assisted staff with special order, back-ordered, and substituted supplies by providing suitable alternatives to ensure patients received necessary care.
  • Used Lawson to input data for accurate unit charge tracking and inventory reconciliation. Retrieved item details using manufacturer and Lawson numbers to ensure proper inventory management.

Cashier

Wingstop
04.2021 - 12.2023
  • Proactively upsold regular sized drinks to larger sizes and suggested desserts to drive sales and increase revenue.
  • Greeted customers and engaged in friendly conversations, creating a welcoming and positive atmosphere.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized product at the cashier station and customer self-help areas to maintain a well-stocked environment.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Assistant Manager

Wingstop
04.2021 - 12.2023
  • Collaborated with colleagues to deliver exceptional customer service and ensure a positive experience for all guests.
  • Delegated tasks to team members to ensure the restaurant met high standards and exceeded customer expectations, fostering repeat business.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Sales Associate

Ross Dress For Less
10.2021 - 12.2022
  • Greeted customers warmly to ensure the felt welcomed and valued.
  • Assisted customers with completing transactions.
  • Provided attentive care and assistance to customers both in person and over the phone, addressing questions and concerns promptly.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

High school diploma - Nursing

Northern Arizona University
Flagstaff, AZ
05-2024

Skills

  • Assistant Manager Expertise
  • Cash Management
  • Team Management
  • Retail Store Management
  • Experienced in Document Preparation Using Microsoft Word
  • Inventory Management
  • Commercial Cleaning
  • Staffing Solutions
  • Product Merchandising Strategy
  • Point Of Sale Expertise
  • Food Service Management
  • Customer Service
  • Efficient Shift Coordination
  • Kitchen Experience
  • Sales
  • Supervising Experience
  • Food Safety Management
  • Food Preparation
  • Cooking
  • Sales Enhancement
  • Profit & Loss
  • Employee Orientation
  • Retail Sales
  • Leadership
  • Inventory analysis
  • Order picking
  • Stocking
  • Customer support
  • Product picking
  • Storage organization
  • Cycle counting
  • Inventory tracking
  • Barcode scanning
  • Customer service

Certification

Driver's License, 06/21, 06/38

Timeline

Inventory Associate

BannerHealth
12.2023 - Current

Sales Associate

Ross Dress For Less
10.2021 - 12.2022

Cashier

Wingstop
04.2021 - 12.2023

Assistant Manager

Wingstop
04.2021 - 12.2023

High school diploma - Nursing

Northern Arizona University

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Amaiah Jordan