Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Alvarez

Pharmacy Technician
Peoria

Summary

Dynamic Telepharmacy Technician with CVS Health, recognized for enhancing customer satisfaction through effective problem-solving and communication. Proven expertise in system troubleshooting and team training, fostering a culture of continuous improvement. Committed to safety and efficiency, consistently optimizing operations while mentoring future pharmacy technicians for success.

Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 15 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.

Overview

19
19
years of professional experience
3
3
Certifications

Work History

Telepharmacy Technician

CVS HEALTH
02.2025 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Optimized system performance thorough testing and analysis.
  • Maintain inventory best practice with out pharmacist on duty
  • Help and serve patients by addressing any concerns with insurance or related pharmacy issues
  • Coach and Develop future pharmacy technicians for telepharmacy role
  • Have an active license and follow policy and procedures within the company and Arizona board of Pharmacy

Pharmacy Lead Technician

CVS HEALTH CORPORATION
08.2006 - Current
  • Monitored and enforced safety measures to mitigate hazards.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Tested components and systems to evaluate performance and identify concerns.
  • Monitored spare parts inventory and addressed shortages with purchasing personnel.
  • Planned, scheduled, and delegated daily work to team of employees.
  • Implemented, configured, and optimized safety standards.
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
  • Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives within the department.
  • Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Worked with diverse types of weather and ground conditions.

Field Colleague Trianer

CVS HEALTH CORPORATION
08.2021 - 02.2025
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Collaborated with subject matter experts to create accurate training content.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Promoted a culture of continuous learning by advocating for professional development opportunities.
  • Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
  • Developed comprehensive evaluation system to measure training effectiveness and inform future improvements.
  • Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
  • Streamlined onboarding process, reducing new hire ramp-up time.
  • Engaged with subject matter experts to ensure training content accuracy and relevance.
  • Promoted culture of continuous improvement by initiating regular training feedback loops.

Education

Pharmacy Technician

North Salinas High School
Salinas, United States
05-2010

Skills

    Maintenance and repairs

    Problem-solving

    Customer service

    Equipment maintenance

    System troubleshooting

    Troubleshooting

    Works Well Under Pressure

    Written/Verbal communication

    User training

    Multitasking and organization

    Team Training

    Attention to detail

    Documentation and reporting

    OSHA compliance

    Safety Equipment

    Customer interaction

    Work Planning and Prioritization

Certification

CPhT - Certified Pharmacy Techniciand

Timeline

Telepharmacy Technician

CVS HEALTH
02.2025 - Current

Field Colleague Trianer

CVS HEALTH CORPORATION
08.2021 - 02.2025

Pharmacy Technician -AZ

04-2019

CPhT - Certified Pharmacy Techniciand

06-2012

Pharmacy Technician -CA

05-2011

Pharmacy Lead Technician

CVS HEALTH CORPORATION
08.2006 - Current

Pharmacy Technician

North Salinas High School

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