Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
I graduated with Summa cum laude
Languages
Timeline
Generic

Amanda Baker

Tucson

Summary

Dynamic leader with proven expertise in staff training and development, and exceptional customer service, honed at Laird Management and Taco Bell. Excelled in streamlining communication and enhancing team performance, demonstrating strong decision-making and problem-solving abilities. Achieved significant improvements in employee skills and customer satisfaction, showcasing a blend of hard and soft skills.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Manager

Laird Management
11.2022 - Current
  • Implemented training programs for enhanced employee skills.
  • Streamlined communication processes to foster transparency among departments.
  • Conducted performance evaluations to identify areas for employee growth.
  • Accounting
  • Leadership practice's
  • Customer service
  • Fixing customers complaints

Waitress Trainee

Waffle House
01.2000 - 05.2007
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities
  • Inventory and checking in the truck orders and organization skills

Manager

Taco Bell
02.1995 - 08.2000
  • Streamlined communication processes to foster transparency among departments.
  • Conducted performance evaluations to identify areas for employee growth.
  • Accounting and maintain leadership of my shift as well as counting inventory nightly

Education

Master of Science - Criminal Justice

Colorado Technical University
Colorado Springs, CO
02-2026

Bachelor of Science - Criminal Justice

Colorado Technical University
Colorado Springs, CO
08-2024

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Complex Problem-solving
  • Task delegation
  • Staff management

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led to [Results].
  • Collaborated with team of [Number] in the development of [Project name].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of [Number] staff members.

Certification

  • ServSafe Food Handler's Certification

I graduated with Summa cum laude

I went to school and achieved my bachelor's degree and I did it with a 4.0 which they called graduating summa cum laude. It means you graduate with being one of the highest grade point averages. 

Languages

English
Full Professional

Timeline

Manager

Laird Management
11.2022 - Current

Waitress Trainee

Waffle House
01.2000 - 05.2007

Manager

Taco Bell
02.1995 - 08.2000

Master of Science - Criminal Justice

Colorado Technical University

Bachelor of Science - Criminal Justice

Colorado Technical University
Amanda Baker