Amanda Barncastle
Tucson
Summary
Customer service professional with over 10 years of experience in guest relations and the restaurant industry. Demonstrates strong communication skills and meticulous attention to detail. Proven ability to build and maintain strong customer relationships, resulting in increased customer satisfaction and loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Preferred Homecare
Tucson
03.2025 - Current
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being
- Created personalized care plans for each client based on their individual needs and preferences
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
- Provided companionship and emotional support to alleviate feelings of loneliness or isolation
Miraval Resort
Tucson
01.2018 - 03.2020
- Made and served specialty coffee drinks, nutritional smoothies and juices
- This position required knowledge of all recipes from memory.
- Educated and gave advice to customers on nutritional drinks also prepare food orders.
- I often worked alone under no supervision and high-pressure situations-efficiently and professionally always with a good attitude no matter the situation
- Required punctuality and a high level of organization
steward / Server
American Queen Steamboat Co.
Vancouver
03.2015 - 01.2018
- Worked 13-hour days, seven days a week for up to eight consecutive weeks.
- Maintained clean, safe, and organized work environment to promote efficiency.
- Ensured strict adherence to sanitation policies and procedures for kitchen area.
- Responded promptly to guest requests regarding housekeeping needs.
- Stocked amenities such as soap, shampoo, and toilet paper in guest rooms.
- Requested maintenance orders to address non-working equipment and room damage.
- Removed smudges from doors, frames, and glass partitions to enhance appearance.
- Communicated essential information about customer allergies or special requests to kitchen staff.
Education
Paralegal Studies -
Liberty University
01.2027
High School - General Studies
Rincon High School
01.2005
Skills
- Organizational skills
- Efficiency
- Problem-solving
- Time management
- Work ethic
- Critical thinking
- Prioritization
- Dependability
- Customer service
- Attention to detail
- Active listening
- First aid and CPR
- Flexibility and adaptability
Certification
- First Aid / CPR, 05/01/25, 05/01/27
- Direct Care Workforce, 05/01/25, 05/01/27
Timeline
Preferred Homecare
03.2025 - Current
Miraval Resort
01.2018 - 03.2020
steward / Server
American Queen Steamboat Co.
03.2015 - 01.2018
Paralegal Studies -
Liberty University
High School - General Studies
Rincon High School
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