Amanda Breland
Talking Stick Golf Club
Mesa
8
years of professional experience
Sales-focused hospitality professional with 25 years of restaurant and customer service experience, including 20 years of bartending and 8 years of banquet service at Talking Stick Resort. Experienced in building client relationships, consultative selling, upselling, cross-selling, and customer retention. Skilled at identifying customer needs, recommending relevant products and services, increasing transaction value, and developing customer loyalty that encourages repeat business and referrals. Recognized multiple times with the “Catch a Gold Star” award for outstanding service. Brings strong communication, relationship management, and problem-solving skills to a sales representative role.
Work History
Beverage Cart Lead
9 Months- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Collaborated with team members and worked independently on projects to achieve objectives.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continuous improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Strengthened customer loyalty by anticipating needs, resolving concerns, and delivering consistent, high quality experiences.
- Excellent communication skills, both verbal and written.
- Develop and maintain customer relationships by understanding individual preferences and providing personalized service.
- Encouraging repeat business and referrals by building trust and delivering consistent service.
- Identify opportunities to increase customer spending through upselling and cross-selling while maintaining a customer first approach.
- Resolve customer concerns promptly and professionally to preserve relationships and strengthen loyalty.
- Manage multiple customer interactions in fast paced environments while maintaining service quality and supporting sales goals.
Banquet Bartender
7 Years 1 Month- Prepared banquet beverage stations for weddings, conferences, and special events, ensuring seamless service flow.
- Mixed cocktails, poured beer and wine, and served beverages following resort quality and safety standards.
- Verified guest identification and monitored alcohol service to support responsible beverage compliance.
- Balanced cash drawers, processed payments, and reconciled sales through POS transactions accurately.
- Trained new bartenders on beverage preparation, service procedures, and guest-focused hospitality standards.
- Resolved guest requests professionally, maintaining polished service throughout banquet events and receptions.
- Built relationships with vendors to manage orders and negotiate costs.
- Built positive relationships with guests, event organizers, and clients through personalized service, attentive communication, and reliable follow-through.
- Strengthened customer loyalty by anticipating needs, resolving concerns, and delivering constant, high quality experiences.
- Maintained professionalism and efficiency while managing multiple client needs in fast-paced environments.
- Recognized multiple times with the "Catch a Gold Star" award for outstanding service.
Education
High School Diploma
Associate of Science
Bachelor of Science - Nursing
Skills
Upselling and Cross-Selling:
Identify opportunities to increase transaction value through relevant upgrades and complementary offerings.
Consultative Selling:
Listen actively
identify customer needs
and recommend products or services that provide value.
Revenue Generation:
Recognize sales opportunities and use product knowledge to support business growth.
Customer loyalty
Encourage repeat business through personalized attention
consistent service
and effective problem resolution.
Relationship Building:
Establish rapport
build trust
and maintain positive relationships with customers and clients
Communication and conflict resolution
Communicate professionally
handle customer concerns
and build productive relationships with diverse clients
Timeline
Beverage Cart Lead
Talking Stick Golf Club
01.2026 - CurrentRead More
Banquet Bartender
Talking Stick Resort
12.2018 - 01.2026Read More
Governor John R Rogers
High School Diploma
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Fullerton College
Associate of Science
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Glendale Community College
Bachelor of Science from Nursing
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