Motivated professional with extensive experience in customer service, office management and administrative tasks. Known for reliability and adapting to dynamic work environments.
Overview
21
21
years of professional experience
1
1
Language
Work History
Administrative Assistant
Biff Baker Fence
Tucson, AZ
01.2020 - Current
-Preparing invoices daily, managing payments, updating records and sending out statements
-Providing customer service to walk-in customers and over-the-phone
PT Captioning Agent
Caption Call
Tucson, AZ
03.2019 - 06.2019
-Dictating/captioning a variety of conversational topics verbatim
-Maintain a high level of dictation speed and accuracy in order to provide excellent customer service
Contract Recruiter
Staff Matters
Tucson, AZ
10.2016 - 12.2018
-Collaborate with client’s hiring managers to determine staffing needs and build rapport
-Partner with hiring managers on the selection discussions, the offer and onboarding process
-Responsible for posting jobs, online sourcing; locating top talent to fulfill current and pending job orders
-Screen several resumes daily; call potential candidates
-Conduct several phone and on-site interviews daily
-Determine applicant qualifications by interviewing, analyzing responses, verifying references and comparing qualifications to job requirements
-Recruit and place all levels of candidates within a temporary, contract-to-hire and direct hire capacity
-Responsible for taking minutes at monthly Board meetings to ensure decisions and actions were recorded
-Assisted retiree’s; employees leaving the City to finalize their retirement accounts/monies
-Maintain confidential files (paper and electronic); tracking databases
-Retrieve personnel files requested, conduct file audits, make copies and ensure confidentiality
-Answer HR related inquiries and provide customer service to city employees as well as external customers, via phone, e-mail and in-person
-Conduct verifications of employment via phone and fax
Human Resources Assistant II
Xeridiem
Tucson, AZ
01.2014 - 09.2013
-Responsible for all new-hire paperwork, orientation presentation and benefit enrollments
-Managed all business with temporary employment agency, including requesting employee’s, interviewing and accuracy of billed hours
-Created and maintained personnel and medical filing
-Recorded and ensured accuracy of all monthly bills from Benefits carriers
-Tracked and submitted 401(k) contributions on payroll weeks
-Processed 401(k) loans for employees and tracked payments deducted from employee checks
In-House Recruiter/Administrative Assistant
ADECCO
Tucson, AZ
04.2011 - 12.2011
-Recruiting, interviewing, hiring and placing employees with primary focus on helping candidates achieve their financial and career goals
-Ran and analyzed extensive background checks, conducted in-office oral-stat drug screens, verified identification and authorization to work in the United States
-Performed clerical and administrative support for recruiters and Branch Manager
Fashion Buyer
Arizona Mail Order Co., Inc.
Tucson, AZ
03.2005 - 09.2009
-Support Brand Manager and team buyers in all phases of implementation and execution of merchandising
-Preparing orders and communicating orders to vendors
-Participate in model fittings/propping; review fit and styling details (accessories, props, poses, etc.) prior to sending garments to photo shoots
-Build cross-functional partnerships within division and company wide: inventory planners, creative teams (visual & copy writers), stylists and distribution center
-Recognize and monitor current industry trends to then translate for our customer
-Evaluated competition and developed corresponding initiatives to create and fulfill all demands
Education
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Technical Vocational Institute
Albuquerque, NM
Associate Degree - Fashion Retail and Merchandising