Amanda Clements
Mesa
Summary
Dedicated professional in operations with extensive experience in clinical administration, provider support, onboarding processes, and HR based systems. Specializes in optimizing patient flow and scheduling, managing referrals, and enhancing member experiences in telemedicine. Demonstrates strong capabilities in data management and compliance, ensuring seamless administrative operations.
Overview
11
11
years of professional experience
Work History
Family Support Specialist
ARIZONA AUTISM UNITED (AZA)
Phoenix
09.2025 - Current
- Guided families through autism services, connecting them with essential resources and support.
- Facilitated access to funding and resources for therapies, empowering families to obtain necessary care.
- Acted as the central point of contact for member inquiries, delivering personalized service and managing sensitive clinical documentation.
- Maintain accurate records in compliance with healthcare privacy and documentation standards.
Seasonal Sales Associate
HALLMARK
Mesa
09.2025 - 01.2026
- Guided customers in product selection, addressing inquiries to enhance satisfaction.
- Executed sales transactions swiftly using point-of-sale systems to ensure smooth customer checkout.
- Prioritized customer needs in a fast-paced environment, maintaining high service standards during peak volume.
- Designed and arranged merchandise displays to improve visual appeal.
Clinical Administrative Coordinator
HONORHEALTH
Mesa
02.2025 - 09.2025
- Coordinated daily administrative workflows in high-traffic clinical setting, enhancing patient flow and optimizing staff scheduling.
- Managed patient records and clinical data entry within EMR systems, ensuring 100% data integrity and policy compliance.
- Streamlined communication between patients, physicians, and insurance providers for referrals and authorizations.
- Collaborated with multidisciplinary teams to streamline communication and operations.
Senior Program Coordinator
ONE MEDICAL
Phoenix
03.2019 - 12.2024
- Managed logistics and scheduling for Provider Recognition program, enabling support for hundreds of clinicians across organization.
- Developed workflows to enhance scalability of provider role expansions and program levels.
- Data Reporting: Utilize Tableau and Looker to monitor performance metrics, identifying trends to improve clinical operational efficiency.
- Partnered with People Experience, HR, and Clinical Leadership to track provider incentives and ensure accurate documentation.
Membership Advisor
ONE MEDICAL
Phoenix
10.2015 - 03.2019
- Provided expert guidance on membership options and benefits.
- Managed high-volume inbound member communications, resolving insurance complexities and guiding patients to suitable providers.
- Provided "service recovery" for member escalations, ensuring a positive experience and retention.
- Collaborated with Product and Clinical teams to improve the patient sign-up and renewal journey.
Administrative Assistant
ONE MEDICAL
Phoenix
07.2015 - 10.2015
- Coordinated office logistics and facilitated new hire orientations, ensuring accurate completion of credentialing documentation.
- Managed correspondence and communications for internal and external stakeholders to streamline information flow.
- Supported onboarding processes by preparing materials for new employees.
- Answered phone calls and emails, providing timely information to enhance business correspondence.
Education
General Studies -
Portland Community College
Portland, ORHigh School Diploma -
Central Catholic High School
Portland, ORSkills
- Family support coordination
- Referral management
- Patient flow optimization
- Provider support
- Patient rescheduling strategies
- Clinical operations management
- CME coordination
- Member experience enhancement
- Escalation management
- Service recovery techniques
- EMR/EHR proficiency
- Data compliance knowledge
- Zendesk support skills
- Scheduling operations
- Microsoft Office Suite proficiency
- Smartsheet expertise
- Calendly expertise
- Zoom and Slack
- Community resource management
- Onboarding and credentialing
- Program evaluation techniques
- Feedback collection methods
- DocuSign solutions
- HIPAA compliance
Timeline
Family Support Specialist
ARIZONA AUTISM UNITED (AZA)
09.2025 - Current
Seasonal Sales Associate
HALLMARK
09.2025 - 01.2026
Clinical Administrative Coordinator
HONORHEALTH
02.2025 - 09.2025
Senior Program Coordinator
ONE MEDICAL
03.2019 - 12.2024
Membership Advisor
ONE MEDICAL
10.2015 - 03.2019
Administrative Assistant
ONE MEDICAL
07.2015 - 10.2015
General Studies -
Portland Community College
High School Diploma -
Central Catholic High School