Amanda Edwards
Tucson
Summary
Dynamic Assistant General Manager with a strong background in staff training, conflict resolution, and compliance management. Known for fostering effective communication within teams and implementing strategies that improve operational efficiency and customer satisfaction. Results-oriented professional with expertise in operational strategy, staff scheduling, and customer feedback analysis. Proven ability to enhance team performance and streamline operations, driving measurable improvements in service delivery and client satisfaction.
Overview
29
29
years of professional experience
Work History
Assistant General Manager
Freedy's Steakburgers and Custard
Tucson
12.2024 - Current
- Assisted in developing operational strategies to enhance team performance.
- Coordinated staff schedules to optimize resource allocation and coverage.
- Managed inventory levels and ordering processes for efficient supply chain operations.
- Analyzed customer feedback to improve service delivery and client satisfaction.
- Led training sessions for new hires on company policies and procedures.
- Implemented compliance measures to uphold health and safety regulations.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed daily operations of the store, including scheduling and supervising staff.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Prepared weekly schedules for staff members based on their availability.
- Monitored inventory levels and placed orders for new stock as needed.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Helped team develop specialized projects, events and promotions.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Identified customer needs and delivered relevant product solutions and promotions.
- Met business targets with streamlined operations strategies.
Bakery Supervisor
Flour Girl Bakery
Hebron
05.2023 - 08.2024
- Supervised daily bakery operations and team performance during busy shifts.
- Trained new staff on baking techniques and equipment usage effectively.
- Managed inventory levels to ensure fresh ingredients were always available.
- Coordinated production schedules to meet customer demand and special orders.
- Ensured compliance with health and safety regulations in bakery processes.
- Resolved customer inquiries and complaints professionally to maintain satisfaction.
- Collaborated with management to plan seasonal promotions and menu changes.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
- Helped with bakery accounting by entering invoices and administering payroll.
Certified Medical Assistant
Southern Arizona Urgent Care
Tucson
10.2021 - 12.2022
- Assisted physicians with patient examinations and medical procedures.
- Prepared and administered medications as directed by healthcare providers.
- Educated patients about medications, procedures and physician's instructions.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
Assistant Manager
Papa Johns Pizza
Tucson
02.2016 - 04.2020
- Assisted in training new team members on operational procedures.
- Managed inventory levels and ordered supplies when necessary.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Coordinated with other departments to ensure smooth flow of operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Certified Medical Assistant
Nextcare Urgent Care
Tucson
12.2012 - 06.2016
- Assisted physicians with patient examinations and medical procedures.
- Prepared and administered medications as directed by healthcare providers.
- Educated patients on treatment plans and medication instructions effectively.
- Recorded patient histories, vital signs, and symptoms in electronic health records.
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Maintained cleanliness and organization of medical equipment and examination rooms.
- Supported front office staff with administrative tasks and patient inquiries efficiently.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Store manager
Papa Johns Pizza
Tucson
10.2001 - 02.2003
- Managed daily store operations and ensured compliance with company policies.
- Trained and mentored staff to enhance customer service skills.
- Oversaw inventory management and conducted regular stock audits.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Facilitated team meetings to promote communication and collaboration among staff members.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
Shift Manager
Dominoes Pizza
Tucson
07.1996 - 09.2001
- Supervised daily operations and managed staff scheduling for efficient service.
- Trained new team members on food safety and customer service standards.
- Resolved customer complaints swiftly to maintain high satisfaction levels.
- Coordinated with kitchen staff to streamline food preparation processes.
- Conducted regular quality checks on food products to uphold company standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Coached employees on interactions with customers to drive exceptional service.
Education
Certified Medical Assistant - Medical
Pima Medical Institute
Tucson, AZSkills
- Operational strategy
- Staff scheduling
- Inventory management
- Customer feedback analysis
- Compliance measures
- Customer relationship management
- Team performance enhancement
- Conflict resolution
- Time management
- Staff training and development
- Effective communication
- Problem solving
- Process improvement
- Leadership skills
- Business development
- Operations management
- Sales forecasting
- Team leadership strength
- Food safety and sanitation
- Training and development skill
- Budgeting and cost control
- Training and development background
- Sales coaching
- Team collaboration
- Staff development
- Hiring and onboarding
- Recruitment and hiring
- Performance evaluations
- Professional demeanor
Timeline
Assistant General Manager
Freedy's Steakburgers and Custard
12.2024 - Current
Bakery Supervisor
Flour Girl Bakery
05.2023 - 08.2024
Certified Medical Assistant
Southern Arizona Urgent Care
10.2021 - 12.2022
Assistant Manager
Papa Johns Pizza
02.2016 - 04.2020
Certified Medical Assistant
Nextcare Urgent Care
12.2012 - 06.2016
Store manager
Papa Johns Pizza
10.2001 - 02.2003
Shift Manager
Dominoes Pizza
07.1996 - 09.2001
Certified Medical Assistant - Medical
Pima Medical Institute