Amanda Fox
Sahuarita,AZ
Summary
Experienced administrative assistant with a strong commitment to delivering outstanding customer service in dynamic work settings. Known for exceptional organizational skills and the ability to make sound decisions while handling multiple tasks simultaneously. Detail-oriented professional who thrives in both independent and team-oriented environments, demonstrating a self-motivated work ethic.
Overview
21
21
years of professional experience
Work History
Administration Assistant
Sahuarita Unified School District
09.2023 - Current
- Assisting administrators with various tasks, including scheduling appointments, managing calendars, and coordinating meetings.
- Handles incoming calls, emails, and other communications related to facility requests and inquiries.
- Responding to phone calls, emails, and in-person inquiries from parents, staff, and students.
- Maintaining accurate and organized student, staff, and school records.
- Handling mail, preparing and distributing correspondence, and managing school-related emails. In charge of social media accounts for important school related information.
- Assisting with planning and organizing school events, assemblies, and activities. Responsible for creating awards and for Awards Assembly Events.
- Entering and maintaining data in various school systems, including student information systems and other relevant databases. Collects, accurately counts, and deposits all moneys on a timely basis with the administration office
- Maintaining confidentiality of student, staff, and school information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Clerk 1
Sahuarita Unified School District
10.2021 - 09.2023
- Tracking student attendance, issuing hall passes, and monitoring sign-in/sign-out procedures.
- Typing correspondence, preparing documents, and managing office equipment.
- Answering phone calls, assisting parents and students with inquiries, and relaying information. Act as the primary point of contact for customers via phone, email, chat, or in-person, responding to inquiries and concerns.
- Overseeing student assistants in routine clerical tasks and coordinating with supporting personnel. Responsible for gathering potential volunteer paperwork and submitting for board approval.
- Resolve customer issues, handle complaints, and escalate problems to appropriate departments when necessary.
- Maintain a high level of knowledge about school services, and policies to effectively answer customer questions
LSP/Retention Specialist
RAESCHELLE ORTIZ ALLSTATE INSURANCE AGENCY
06.2016 - 08.2020
- Rendered strong expertise in processing, formulating, and submitting forms/applications for coverage to insurance carriers while ensuring proper fulfillment of policy requirements.
- Communicated with underwriter and submitted forms to obtain binder coverage.
- Delivered robust customer service support to policyholders regarding policy questions, billing matters, and policy purchases.
- Retained 90% client satisfaction rate by communicating with customers, employees, and other individuals to explain information, take orders, and identify and resolve complaints and issues.
- Ensured 100% accuracy in calculating premiums and developing and implementing payment method.
- Conducted through inspection of property, examined its general condition, type of construction, age, and other characteristics to identify good insurance risk.
- Operated office machines, including photocopiers/scanners, facsimile machines, voice mail systems, and personal computers.
Licensed Sales Producer/CSR
TONY RAMANI ALLSTATE INSURANCE AGENCY
04.2014 - 05.2016
- Leveraged a blend of analytical expertise in delivering and explaining the policy to policyholders, analyzing insurance program, and suggesting additions or changes.
- Communicated with specific underwriter and submitted forms to obtain binder coverage.
- Ensured the delivery of exceptional customer service by responding to approx. 33 inbound calls per day.
- Promoted the sale of insurance plans by explaining the features, advantages, and disadvantages of numerous policies.
- Controlled insurance claims to confirm and settle equitably for both client and insurer.
- Maintained records of customers regarding transactions, inquiries, complaints, or comments with high accuracy.
- Carried out a variety of administrative tasks, such as maintaining records, formulating reports, and handling policy renewals.
- Optimized, maintained and updated filing, inventory, mailing, and database systems using computer system.
- Delivered exceptional administrative support by managing calendars and organizing appointments.
- Expertly reviewed files, records, and other documents to obtain information to respond to requests.
Licensed Sales Producer/CSR
BRAD BALMER ALLSTATE INSURANCE AGENCY
05.2006 - 04.2014
- Administered a variety of office functions which include operating office machines, handling policy renewals, maintaining accurate records, and sorting mail.
- Handled inbound and outbound calls from customers, responding to inquiries and correcting policy errors.
- Organized interviews of prospective clients to obtain data about their financial resources and needs, the physical condition of the person and property to be insured, and to discuss any existing coverage.
- Ensured proper accuracy, privacy, completeness, and maintenance of filling information and records.
- Received and reviewed payment and recorded receipts for services.
- Maintained well established and presentable work environment by perform duties, such as taking care of plants and straightening magazines to maintain lobby/reception area.
- Played a key role by contributing to typing and generating documents as well as processing of client information.
Skills
- Office Operations Management
- Exceptional Customer Service
- Crafting Correspondence & Reports
- Data Entry & Record Management
- Workflow Planning & Optimization
- Meeting/Conference Arrangements
- Administrative/Clerical Support
- Payment Processing & Cash Flow
- Database & Record Management
- Project Planning & Coordination
- Client Relationship Building
- Data Analysis & Reporting
Timeline
Administration Assistant
Sahuarita Unified School District
09.2023 - Current
Clerk 1
Sahuarita Unified School District
10.2021 - 09.2023
LSP/Retention Specialist
RAESCHELLE ORTIZ ALLSTATE INSURANCE AGENCY
06.2016 - 08.2020
Licensed Sales Producer/CSR
TONY RAMANI ALLSTATE INSURANCE AGENCY
04.2014 - 05.2016
Licensed Sales Producer/CSR
BRAD BALMER ALLSTATE INSURANCE AGENCY
05.2006 - 04.2014
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