Amanda Frascatore
Phoenix
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Account Manager
AVS Dental
Ronkonkoma, NY
01.2024 - 01.2026
- Dental/Vision Sales
- High traffic inbound/outbound calls to enroll and renew dental and vision discount plans to people nationwide. Working with dental offices to verify eligibility for patients and enroll offices into the plan, heavy emails responding to internet leads to sell to, verifying dentist eligibility for members and sending provider lists and fee schedules for in network offices.
Cloud Dentistry & Princess Dental Staffing
01.2020 - 01.2026
- Dental front desk/treatment coordinator temp jobs around the valley as needed.
Discovery Manager
Bionic Smile
Las Vegas, NV
01.2024 - 01.2024
- All-On-4 Dental Sales
- Daily zoom consultations with 14-17 patients a day all over the country to sell all-on-4 hybrid denture cases to potential candidates. Open dental software, salesforce software, Outlook, 7 preferred lenders to set patients up with loans: Proceed Finance, Ally, Lending Club, Onederful Finance, Alphaeon, Cherry, Care Credit. Heavy patient communication: phones, texting, emailing, presentations and follow up to get proper medical records, setting up appointments and coordinating with our Dr's and scheduling team.
Practice Manager
North Scottsdale Dental
Scottsdale, AZ
01.2022 - 01.2023
- Dental/Healthcare
- Extensive patient account audits and revenue cycle to include: claims processing, nsurance follow ups, appeals, procedures not attached or ever followed up on. Heavy insurance follow ups to pursue payments due to the practice as well as final patient copays once verified—both old and current. Prepared and reviewed all treatment cases, dealt with all Accounts Receivables and aging reports. Developed new in-house savings plan, campaign promos, and policies and procedures for the office. Led monthly department meetings with front office, assistant and hygiene as well as team meetings and morning huddles to discuss daily/monthly production and collections goals. Ensuring office is up to date with proper credentialing with insurance companies we want to add, continue or discontinue with. Scheduling meetings with third party vendors regarding supplies, marketing materials for the office and making sure equipment is working properly and up to date. Responsible for all emails and correspondence between patients, vendors, and third party referral offices regarding patient treatment status. Responsible for hiring/training staff, onboarding and HR compliance. Data entry.
Practice Manager
Dr. John Harman Dental Care of Arcadia
Phoenix, AZ
01.2022 - 01.2022
- Dental/Healthcare
- Full front office duties: patient check in/check out, treatment planning/presentation, scheduling around monthly goals, insurance verification, sending/checking on outstanding claims, AR/AP, monthly statements, insurance aging, appeals, office supplies, maintaining relationships with specialty offices and reps/setting up lunch/learns, hiring/onboarding/training new staff members.
Practice Manager
Daniel C. Sluyk DDS Family Dentistry
Scottsdale, AZ
01.2018 - 01.2020
- Dental/Healthcare
- Recent merge with another dental practice, coming up with new policies/procedures for the office and team, training new staff, setting monthly/quarterly/yearly goals with the doctor and keeping team on track by setting daily production/collections goals and keeping staff accountable, accounts receivable/payable, sending timely claims, heavy treatment presentation focusing on full mouth rehabs, hybrid dentures (est 35k per case) and cosmetic treatment in the operatory (focusing as much as possible on same day treatment) or in our private consult room. (current treatment acceptance tracker is at 90% approval).
Treatment Coordinator/Financial Coordinator Assistant
Alameda Dental Care
Tempe, AZ
01.2016 - 01.2017
- Dental/Healthcare
- Worked side by side with financial coordinator/office manager to learn new financial reports, allocating accounts, Transworld, internal excel reports for tracking collections/sending statements and dealing primarily with incoming/outgoing of all money, heavy insurance follow ups, credentialing and handling of invoices for the business.
Treatment Coordinator/Front Office Lead & Trainer
Alameda Dental Care
Tempe, AZ
01.2013 - 01.2016
- Dental/Healthcare
- Heavy inbound/outbound calls averaging 10 new patient calls per day/60+ added new patients per month, treatment planning and presentation with cases, head marketing promotional employee for all ortho cases with high acceptance rate. Assistant to office manager regarding reports, outstanding claims, preparing/sending appeals, accounts receivable/payable, posting and conducting dental statements and excel spreadsheets. Lead morning huddles, Front office lead to help delegate duties and train new staff. Dental Seminars/Workshops discussing denture hybrid cases, team building and continued education including Vegas Seminar in July 2013.
Commercial Escrow Assistant to VP/Residential Escrow Processor
Fidelity National Title Agency
Tempe, AZ
01.2012 - 01.2013
- Real Estate/Finance
- Communicate and assist with brokers, attorneys and business professionals on the purchase of a commercial/residential property to transfer title. Hold and set up financial accounts for earnest deposits. Facilitate all accounting. Staying up to date on all state laws and business regulations to make sure each transaction is in compliance. Certified Notary. Maintain all incoming/outgoing mail/heavy emails, supplies, and incoming calls.
Branch Office Administrator
Edward Jones Investments
Gilbert, Arizona
01.2011 - 01.2012
- Office Manager/Finance
- Inbound/Outbound calls re: customer retirement accounts, assisted clients in trade placing, account deposits/transfers, reviewed/issued audits on account information and processes, performed queries in multiple databases, adhered to government monetary regulations and awarded “Customer Service Associate of the Quarter in 2011.” Neighborhood mapping of potential business opportunities, preparation of town hall presentations with business associates/clients and aided with mortgage/financial campaigns.
Education
No Degree - General Studies
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ08-2020
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Sales development
- Revenue growth
- Staff management
- CRM systems
Timeline
Account Manager
AVS Dental
01.2024 - 01.2026
Discovery Manager
Bionic Smile
01.2024 - 01.2024
Practice Manager
North Scottsdale Dental
01.2022 - 01.2023
Practice Manager
Dr. John Harman Dental Care of Arcadia
01.2022 - 01.2022
Cloud Dentistry & Princess Dental Staffing
01.2020 - 01.2026
Practice Manager
Daniel C. Sluyk DDS Family Dentistry
01.2018 - 01.2020
Treatment Coordinator/Financial Coordinator Assistant
Alameda Dental Care
01.2016 - 01.2017
Treatment Coordinator/Front Office Lead & Trainer
Alameda Dental Care
01.2013 - 01.2016
Commercial Escrow Assistant to VP/Residential Escrow Processor
Fidelity National Title Agency
01.2012 - 01.2013
Branch Office Administrator
Edward Jones Investments
01.2011 - 01.2012
No Degree - General Studies
Maricopa Community Colleges, Scottsdale Community College