Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Jacoby

Tucson

Summary

Proven track record in enhancing customer loyalty and streamlining operations, as demonstrated at GEICO. Skilled in Microsoft Excel and adept at problem-solving, I successfully negotiated solutions that increased repeat business. My strategic approach to complaint handling and data management led to significant improvements in service delivery and operational efficiency.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Representative

GEICO
01.2014 - 07.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change within claims department

Scheduler

North Mississippi Foot Specialists
10.2012 - 01.2013
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.

Assistant Property Manager

Destinations at Eastern Independent Senior Living
07.2008 - 02.2012
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Processed security deposit refunds.
  • Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
  • Escalated major issues to property manager for immediate remediation.
  • Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
  • Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
  • Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
  • Provided comprehensive orientation for new tenants, outlining community rules and available amenities.
  • Assisted in preparation of financial reports, providing insights into property performance and revenue trends.
  • Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.

Leasing Agent

HSL Properties
01.2006 - 06.2008
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Distributed and followed up on tenant renewal notices.
  • Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
  • Invited prospects to fill out application upon completion of property tour.
  • Greeted clients, showed apartments, and prepared leases.
  • Responded to requests and scheduled appointments for property showings.
  • Verified tenant incomes and other information before accepting lease applications.

Senior HomeHealthcare Recruiter

MGA Home Healthcare
01.2004 - 11.2005
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
  • Created engaging job postings that accurately reflected position requirements while showcasing company culture.
  • Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
  • Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
  • Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
  • Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
  • Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
  • Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.
  • Collaborated with managers to identify and address employee relations issues.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Conducted performance reviews and provided feedback to managers on employee performance.

Human Resources Specialist

MGA Homecare
01.2002 - 01.2004
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
  • Coordinated employee training programs to boost skills development and improve overall performance.
  • Developed and maintained up-to-date database of employee records, ensuring compliance with legal requirements.
  • Streamlined exit interview processes, gathering insights to improve employee satisfaction and retention strategies.
  • Facilitated smooth onboarding experiences for new hires, ensuring they felt welcomed and well-informed.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

Education

Associate of Applied Science - Nursing

Pima Community College
Tucson, AZ

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Payment Processing
  • Professional telephone demeanor
  • Microsoft Outlook
  • Scheduling
  • Microsoft PowerPoint
  • Multi-line phone talent
  • Report Preparation

Certification


  • Certified Personal Trainer, ACE (American Counsil on Exercise) - August 2023

Timeline

Customer Service Representative

GEICO
01.2014 - 07.2017

Scheduler

North Mississippi Foot Specialists
10.2012 - 01.2013

Assistant Property Manager

Destinations at Eastern Independent Senior Living
07.2008 - 02.2012

Leasing Agent

HSL Properties
01.2006 - 06.2008

Senior HomeHealthcare Recruiter

MGA Home Healthcare
01.2004 - 11.2005

Human Resources Specialist

MGA Homecare
01.2002 - 01.2004

Associate of Applied Science - Nursing

Pima Community College

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Amanda Jacoby