Amanda Reigh
Payson
Summary
Dynamic professional with expertise in team supervision and customer service, honed at Dairy Queen. Proven ability to enhance guest satisfaction through effective communication and meticulous attention to detail. Skilled in equipment sanitation and supply management, consistently achieving 95% compliance in food safety standards. Adept at fostering positive environments and driving operational excellence.
Overview
5
5
years of professional experience
Work History
Housekeeper
Majestic Mountain Inn
Payson
01.2015 - 06.2015
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Followed safety procedures when handling hazardous materials.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Followed checklists to ensure thorough completion of cleaning tasks.
- Communicated with maintenance team on damages to repair.
Shift Leader
Dairy Queen
Payson
01.2014 - 12.2014
- Supervised team members during peak service hours.
- Trained new staff on menu items and customer service standards.
- Ensured compliance with food safety and sanitation regulations.
- Promoted a positive team environment through effective communication and support.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Utilized POS systems efficiently for order processing and inventory management.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Monitored and maintained equipment to ensure operational efficiency.
- Managed inventory levels and restocked supplies as needed.
Crew Member
Wendy's
Payson
01.2010 - 05.2014
- Prepared food items according to company standards and safety guidelines.
- Managed customer orders efficiently at the front counter and drive-thru.
- Maintained cleanliness in dining area and kitchen using proper sanitation techniques.
- Assisted team members during busy shifts, promoting a collaborative environment.
- Handled cash transactions accurately while providing excellent customer service.
- Followed food safety protocols to ensure quality and freshness of menu items.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained an organized work area to ensure efficient operations.
Education
Payson Education Center
Payson, AZSkills
- Cleaning procedures
- Supply management
- Equipment sanitation
- Customer service
- Cash handling
- Food safety compliance
- Guest interaction
- Hazardous materials handling
- Time management
- Team supervision
- Staff training
Affiliations
- taking care of autistic son
- gardening
- crochet
Timeline
Housekeeper
Majestic Mountain Inn
01.2015 - 06.2015
Shift Leader
Dairy Queen
01.2014 - 12.2014
Crew Member
Wendy's
01.2010 - 05.2014
Payson Education Center