Amanda Roberts
Prescott
Summary
Dedicated Behavioral Health Technician skilled in active listening, medication administration, and patient observation. Committed to delivering compassionate care and maintaining a safe environment for clients.
Overview
9
9
years of professional experience
Work History
Behavioral Health Technician
Granite Mountain Behavioral Health Care
Prescott, AZ
01.2025 - Current
- Trained and mentored new staff on behavioral health protocols and best practices.
- Maintained a safe environment by adhering to safety regulations and crisis intervention techniques.
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Taught clients how to complete basic household chores and prepare food.
- Administered patient medications and tracked dosages.
- Assisted with medication administration and counting and pouring medications.
Sales Associate
Premium Retail Services Inc
Prescott Valley, AZ
03.2024 - 01.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained visual merchandising standards to promote brand image and optimize sales potential.
- Executed inventory management tasks, ensuring stock availability and accurate product displays.
- Collaborated with team members to achieve sales goals and improve operational efficiency.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Housekeeper
Supai-Deluxe Motel
Seligman, AZ
03.2021 - 09.2021
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene.
- Assisted in training new staff on cleaning procedures and safety protocols.
- Conducted regular inspections to uphold quality control and guest satisfaction.
- Implemented efficient cleaning techniques, reducing time spent on room turnover.
- Managed laundry operations, including sorting, washing, and returning linens promptly.
- Developed inventory management practices for cleaning supplies and equipment efficiency.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
Veterinary Assistant
Prescott Animal Hospital
Prescott, AZ
09.2017 - 10.2019
- Assisted veterinarians with examinations, diagnostics, and treatment plans for diverse animal patients.
- Managed inventory of medical supplies and equipment to ensure operational readiness and compliance.
- Educated pet owners on post-treatment care, vaccination schedules, and dietary needs for improved health outcomes.
- Conducted routine laboratory tests including blood work and urinalysis to support accurate diagnoses.
- Maintained cleanliness of examination rooms and surgical areas, adhering to safety and sanitation protocols.
- Monitored vital signs of animals during procedures, ensuring safety and comfort throughout treatments.
- Trained new staff on clinic policies, procedures, and effective animal handling techniques for optimal patient care.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Administered medications to animals in treatment and documented changes in condition.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
Education
GED -
Smooth Transistions
Riverside, CASkills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Client transportation
- Conflict resolution
- Patient observation
- Substance abuse experience
- Medication administration
- Incident reporting
- Problem-solving skills
- Time management
- Teamwork and collaboration
- Customer service
Timeline
Behavioral Health Technician
Granite Mountain Behavioral Health Care
01.2025 - Current
Sales Associate
Premium Retail Services Inc
03.2024 - 01.2025
Housekeeper
Supai-Deluxe Motel
03.2021 - 09.2021
Veterinary Assistant
Prescott Animal Hospital
09.2017 - 10.2019
GED -
Smooth Transistions