Amanda Rozzi
Chandler
Summary
Highly motivated and detail-oriented Veteran with a B.S. in Sociology and an innate passion for helping others.
Overview
13
13
years of professional experience
Work History
Veteran Program Specialist
Solari, Inc.
05.2023 - 02.2024
- Effectively utilized telephonic, email, and chat-based platforms to ensure client satisfaction and facilitate appropriate connections to resources and services.
- Successfully recorded over 2,000 client interactions and activities in the case management system, highlighting strong attention to detail and reliability.
- Utilized personal experience and deep understanding of veteran needs to build a strong rapport with veterans and stakeholders.
- Provided confidential, nonjudgmental support during crisis calls, adhering to established protocols to de-escalate situations, redirect clients, and facilitate warm transfers to appropriate departments.
- Exhibited advanced proficiency in Microsoft Office and efficiently conducted web-based research for time-sensitive client needs.
Weapons Simulation Technician
United States Air Force
02.2018 - 02.2023
- Successfully piloted over 1,000 hours of simulation exercises in support of more than 360 Air Education and Training Command students per year.
- Delivered over 300 hours of positional and academic training to incoming Simulation Technicians, ensuring a thorough understanding of operational procedures.
- Served as a Subject Matter Expert, responsible for developing and maintaining courseware and curriculum to guarantee accurate and timely execution of training programs.
- Managed and performed quarterly reviews on 215 squadron member evaluation records and corrected discrepancies to maintain 100% adherence to Air Force Instruction.
Server
Woodstock Inn Brewery
12.2013 - 02.2018
- Accelerated the development of new hires by 10% by formally leading training of menu items, computer systems, company standards, and customer service expectations
- Facilitated positive customer experience to 70+ guests at once, aiding in yearly records of 1,000+ patrons served in a single night
- Memorized 100+ different menu items and daily rotating specials to guide guests to their ideal dining experience.
Front Desk Agent
Econo Lodge Inn and Suites
07.2011 - 04.2012
- Played a key role in maintaining 90% room occupancy target by implementing innovative up-selling methods to promote hotel services and amenities to 50-60 guests per day
- Addressed stressful or emergency guest situations with composure and resolved each situation with a solution-first mindset
- Maintained an organized, clean, and professional workspace and lobby while coordinating pickup and delivery of express mail services, inventory, and supplies.
Education
Bachelor of Science - Sociology and Social Work
Grand Canyon University
Phoenix, AZ10.2022
Associate of Arts -
Hillsborough Community College
Tampa, FL05.2016
Skills
- Fundraising Operations
- Health & Safety Management
- Process Improvement
- Client Advocacy
- Conflict Resolution
- Staff Training
- Youth Guidance
- Public Speaking
- Client relationship building
Volunteer Experience
- Arizona Child & Adolescent Survivor Initiative, Mentor, 2020, Present, Tempe, AZ
- Leaders Empowering Airman Development, Community Outreach Coordinator, 2021, 2023, Luke AFB, AZ
Timeline
Veteran Program Specialist
Solari, Inc.
05.2023 - 02.2024
Weapons Simulation Technician
United States Air Force
02.2018 - 02.2023
Server
Woodstock Inn Brewery
12.2013 - 02.2018
Front Desk Agent
Econo Lodge Inn and Suites
07.2011 - 04.2012
Bachelor of Science - Sociology and Social Work
Grand Canyon University
Associate of Arts -
Hillsborough Community College
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