Amanda Swett

• Oversee daily administrative and operational functions of the med spa, ensuring a seamless, high-end client experience from check-in to post-treatment follow-up.
• Manage front desk staff, scheduling, and patient flow to maximize provider efficiency and customer satisfaction.
• Supervise HR-related tasks including hiring, training, scheduling, and performance management of administrative and support staff.
• Monitor and optimize appointment booking, billing, inventory, and supply management systems.
• Analyze daily operations and KPIs (e.g., booking rates, retail sales, client retention) to identify opportunities for growth and efficiency.
• Assist in marketing initiatives, event planning, and promotion of spa services and products to increase visibility and revenue.
• Address and resolve client concerns professionally, maintaining the highest standards of service recovery and satisfaction.

-Supervise and coordinate daily back office operations to ensure efficient workflow and exceptional patient care in a fast-paced aesthetic medical environment.

-Lead and train a team of medical assistants, and support staff in proper protocols, treatment room preparation, and patient interaction standards.

-Oversee inventory management, including ordering medical supplies, skincare products, and ensuring proper stock rotation and storage.

-Collaborate with front office team to coordinate patient scheduling, resolve service issues, and support seamless client experience.

-Provide high-quality patient care and support during aesthetic procedures including injectables, laser treatments, microneedling, and chemical peels.

-Assist licensed providers (e.g., RN, NP, PA, MD) with non-invasive cosmetic procedures, pre- and post-treatment care, and documentation.

-Conduct initial patient intake, including medical history, vital signs, and skin assessments, maintaining accurate and confidential electronic medical records (EMR).

-Educate patients on treatment plans, post-care instructions, skincare routines, and product usage to enhance outcomes and satisfaction.

-Maintain current knowledge of aesthetic treatments and skincare trends through continuing education and training.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.