Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Vester

Tonopah

Summary

Dynamic asset protection professional with proven success at Walmart, enhancing security measures and reducing inventory shrinkage through strategic planning and risk assessments. Skilled in asset protection techniques and fostering team collaboration, I excel in creating training programs that empower staff and improve overall safety and efficiency.

Overview

19
19
years of professional experience

Work History

Asset Protection

Walmart
10.2024 - 03.2025
  • Enhanced security measures by implementing asset protection strategies and policies.
  • Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
  • Coordinated with other departments to ensure seamless integration of asset protection measures throughout the organization.
  • Enhanced asset protection strategies by conducting thorough risk assessments and implementing effective security measures.
  • Improved overall store safety for employees and customers by enforcing asset protection policies and procedures.
  • Reduced inventory shrinkage by implementing effective asset protection strategies and processes.

Sales Associate

Dollar General Market
04.2020 - 06.2024
  • Assisted customers with product selection, ensuring a positive shopping experience.
  • Maintained accurate inventory levels through regular stock checks and reordering processes.
  • Operated cash register efficiently, processing transactions and handling customer inquiries.
  • Collaborated with team members to organize merchandise displays for promotional events.
  • Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
  • Monitored store cleanliness and safety standards to create a welcoming environment for shoppers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Bartender

Tonopah Joes Bar and Grill
05.2019 - 02.2020
  • Mixed and served beverages according to standard recipes and customer preferences.
  • Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
  • Assisted in training new bartenders on drink preparation and customer service protocols.
  • Engaged with customers to provide exceptional service and foster repeat business.

Housekeeper

Travel Centers of America
11.2016 - 08.2018
  • Maintained cleanliness and sanitation standards across guest areas and restrooms.
  • Operated cleaning equipment, including vacuums and floor scrubbers, ensuring optimal performance.
  • Collaborated with team members to complete daily cleaning tasks efficiently and effectively.
  • Conducted routine inspections to identify maintenance needs and report issues promptly.
  • Implemented efficient cleaning techniques that reduced time spent on repetitive tasks.
  • Trained new staff on proper cleaning procedures and safety protocols to ensure compliance.
  • Developed schedules for cleaning activities to maximize workflow and maintain high service standards.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Adhered to professional house cleaning checklist.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.

Assistant Manager

B&B Express
09.2010 - 05.2016
  • Coordinated daily operations to enhance workflow efficiency and service quality.
  • Assisted in training new staff on company policies and procedures for optimal performance.
  • Implemented inventory management processes to ensure accurate stock levels and reduce waste.
  • Developed schedules to optimize team performance and meet customer demands effectively.
  • Led team meetings to discuss operational challenges and propose actionable solutions.
  • Monitored customer feedback, driving improvements in service delivery and client satisfaction.
  • Collaborated with upper management in developing initiatives to boost overall productivity and morale.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Enhanced team productivity by streamlining operational processes.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Oversaw daily operations to maintain store cleanliness and organization.

Housekeeper

Cardinals Stadium
04.2009 - 09.2010
  • Assisted in inventory management of cleaning supplies, monitoring stock levels for timely replenishment.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Operated electronic backpack vacuums and floor sweepers.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.

Sales Associate

Leaf Verde RV Resort
02.2006 - 05.2008
  • Trained new associates on store policies, procedures, and customer service expectations.
  • Implemented effective merchandising strategies to enhance product visibility and sales potential.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Education

Nurse

Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ

Skills

  • Asset protection planning
  • Security and asset protection
  • Asset protection
  • Asset protection techniques
  • Inspecting assets
  • Asset protection strategies
  • Asset intelligence
  • Convoy protection
  • Evidence protection
  • Asset inspection

Timeline

Asset Protection

Walmart
10.2024 - 03.2025

Sales Associate

Dollar General Market
04.2020 - 06.2024

Bartender

Tonopah Joes Bar and Grill
05.2019 - 02.2020

Housekeeper

Travel Centers of America
11.2016 - 08.2018

Assistant Manager

B&B Express
09.2010 - 05.2016

Housekeeper

Cardinals Stadium
04.2009 - 09.2010

Sales Associate

Leaf Verde RV Resort
02.2006 - 05.2008

Nurse

Maricopa Community Colleges, Estrella Mountain Community College

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Amanda Vester