Summary
Overview
Work History
Education
Skills
Timeline
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Amareli Alaniz

Phoenix

Summary

Seeking a position that will allow me to leverage my skills and experience in a dynamic environment while offering opportunities for professional growth, increased responsibilities and career advancement.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

JPMorgan Chase
09.2022 - Current
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Provided technical troubleshooting support.
  • Assisted merchants with navigating our online platforms and point-of-sale systems.
  • Offered advice and support with terminal purchases.
  • Educated customers about available services, products and bank resources.

Customer Service Representative

McKesson Specialty Health
02.2020 - 08.2022
  • Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
  • Managed tier 3 medications and handled prescription refills.
  • Assisted patients with enrollment process And managed their applications.


Vet Technician

Glenn Animal Care Hospital
08.2018 - 01.2020
  • Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
  • Coordinated internship program and took on the responsibility to train interns.
  • Handled all animal intake and care.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Education

High School Diploma -

Metropolitan Arts Institute
Phoenix

Associate of Applied Science -

Pima Medical Institute
Phoenix

Skills

  • Data entry
  • Bilingual
  • Computer proficiency
  • Leadership/ Training
  • Communication
  • Scheduling
  • Account management
  • Dispute resolution

Timeline

Customer Service Representative

JPMorgan Chase
09.2022 - Current

Customer Service Representative

McKesson Specialty Health
02.2020 - 08.2022

Vet Technician

Glenn Animal Care Hospital
08.2018 - 01.2020

High School Diploma -

Metropolitan Arts Institute

Associate of Applied Science -

Pima Medical Institute

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Amareli Alaniz