Amaya Espino
Goodyear
Summary
Office Specialist with 3+ years of experience in project management, student communications, laboratory experience, and patient communication. Successfully led multiple hiring campaigns in Student Services, provided support to patients seeking physical therapy, and assisted in a laboratory setting. Well organized, efficient in team settings, and proficient in communication.
Overview
3
3
years of professional experience
Work History
Student Service Specialist
Northern Arizona University
Flagstaff
04.2025 - Current
- Monitored progress of projects related to enhancing the overall quality of student experience
- Managed onboarding, access, and termination processing
- Facilitated hiring campaigns
- Developed staff schedules
- Provided ongoing coaching and mentorship
- Represented university departments and colleges
- Utilized Microsoft Excel
Microbiology Lab Asisstant
Northern Arizona University
Flagstaff
01.2026 - 05.2026
- Maintained laboratory equipment and ensured proper sterilization techniques were followed
- Disposed of biological waste according to university safety protocols
- Supported inventory management by tracking laboratory supplies and reagents
- Supported student learning by assisting with inquiries
- Monitored temperature sensitive materials
- Operated centrifuges, pipettes, autoclaves, vortexers, incubators, and other laboratory equipment
Student Service Manager
Northern Arizona University
Flagstaff
11.2024 - 04.2025
- Collaborated with faculty to address student concerns and improve services
- Trained staff on effective communication strategies for supporting students
- Organized and supervised student activities, events, and workshops
- Managed agent check-ins
- Provided solutions to on-call issues
- Identified and addressed knowledge gaps among agents through targeted training
- Delivered one-on-one support to students and parents in a professional in-person setting
Student Service Agent
Northern Arizona University
Flagstaff
06.2023 - 11.2024
- Assisted students with inquiries regarding services and campus resources
- Maintained accurate records of service interactions and student feedback
- Provided customer service to prospective and current students to address financial and admissions inquiries
- Utilized PeopleSoft to manage student information
- Utilized Salesforce Classic & Lightning
- Performed high volume calling campaigns
Education
Bachelor of Science - Biomedical Sciences
Northern Arizona University
Flagstaff, AZ05-2026
Skills
- Project management
- Microsoft Excel
- Customer service
- Laboratory techniques
- Equipment maintenance
- Data analysis
- Administration
- Efficient Verbal Communication
- Collaborative Leadership
- Specimen Handling
- Patient Communication
- Conflict Resolution
- Scheduling Coordination
Timeline
Microbiology Lab Asisstant
Northern Arizona University
01.2026 - 05.2026
Student Service Specialist
Northern Arizona University
04.2025 - Current
Student Service Manager
Northern Arizona University
11.2024 - 04.2025
Student Service Agent
Northern Arizona University
06.2023 - 11.2024
Bachelor of Science - Biomedical Sciences
Northern Arizona University