Amber Derouen
Surprise
Summary
Knowledgeable office administrator with background in patient care coordination and track record of optimizing patient flow and satisfaction. Successfully managed patient schedules and facilitated communication between healthcare providers and patients. Demonstrated ability to handle administrative duties and patient inquiries with empathy and efficiency.
Overview
2026
2026
years of professional experience
Work History
Patient Care Coordinator
Hanger Clinic
08.2022 - Current
- Assisted in scheduling patient appointments and managing calendars to optimize clinic workflow.
- Supported patient intake processes by gathering medical histories and verifying insurance information.
- Communicated effectively with patients regarding treatment plans, ensuring clear understanding of next steps.
- Coordinated with healthcare providers to facilitate seamless patient care and follow-up services.
- Maintained accurate patient records in electronic health record systems for compliance and accessibility.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Claims Examiner
Banner
10.2021 - 08.2022
- Evaluated insurance claims for accuracy and compliance with company policies.
- Collaborated with healthcare providers to gather necessary documentation for claim processing.
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Implemented process improvements to enhance claims turnaround time and efficiency.
Volunteer
Banner Boswell Medical Center
2018 - 2019
- Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
- Boosted patient morale with regular visits and personalized attention, fostering supportive atmosphere.
- Assisted in managing patient flow during clinic hours, reducing wait times and optimizing care delivery.
- Provided emotional support and companionship to patients, improving their hospital stay experience.
Education
No Degree - Medical Billing And Coding
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ06-2021
High School Diploma -
Peoria High School
Peoria, AZ05-1997
Skills
- Critical thinking skills
- Experience in HIPAA compliance practices
- Proficient in organization techniques
- Organized scheduling expertise
- Patient engagement
- Service excellence
- Detail-oriented approach
- Patient care coordination
- Insurance eligibility verification
- Clear and concise communication
- Scheduling
- Comprehensive patient records
Timeline
Patient Care Coordinator
Hanger Clinic
08.2022 - Current
Claims Examiner
Banner
10.2021 - 08.2022
Volunteer
Banner Boswell Medical Center
2018 - 2019
No Degree - Medical Billing And Coding
Maricopa Community Colleges, Gateway Community College
High School Diploma -
Peoria High School