Amber Dunsmore
Casa Grande,AZ
Summary
With 3 years of experience, I have excelled as a caregiver, community volunteer, and content moderator. I have spearheaded daily tasks and conflict resolution, ensuring compliance with guidelines and rules. My skills include caregiving, community moderation, conflict resolution, and content review.
Overview
4
4
years of professional experience
Work History
Caregiver
No Employer
07.2021 - Current
- Provided full-time care for a family member during their illness, managing their daily needs, medication schedules, and appointments
Volunteer Community and Content Moderator
No Employer
05.2021 - 08.2023
- Volunteered as community and content moderator seven times a week. Duties included collaborating with the Moderator team on tasks that needed to be done every day, including moderating the Chat and Vc.
- Reviewed content that was posted to ensure they complied with discord rules and Community Guidelines
- Prepared a welcoming message for all new members who join the server. Provided instructions on how individuals can access the rules and locate the feedback channel.
- Addressed and gathered input from the community feedback channel. I presented the gathered feedback to a member of the community staff to discuss strategies for incorporating this input into our community initiatives.
- Evaluated conflicts among members and professionally addressed them. Record and archive incident reports systematically.
- Regularly engaged with members of the community
- Conducted a thorough review of the content being submitted to ensure it is in compliance with the community guidelines.
- Both actively and passively moderated text and voice communication channels.
- The measures to enhance and approve the protection of the server have been successfully implemented.
Education
High School Diploma -
Walden Grove High
Sahuarita, AZSkills
- Content Management
- Content Moderation
- Customer service
- Attention to Detail
- Conflict Resolution and Mediation
- Empathy and Sensitivity
- Organizational
- Problem-Solving
Timeline
Caregiver
No Employer
07.2021 - Current
Volunteer Community and Content Moderator
No Employer
05.2021 - 08.2023
High School Diploma -
Walden Grove High
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