Adreanna Guevara
Tucson
Summary
Dynamic customer service professional with a proven track record at Preferred Homecare, adept at resolving conflicts and enhancing patient satisfaction. Skilled in effective listening and problem-solving, I excel in high-pressure environments, ensuring compliance with regulations while fostering seamless communication among stakeholders. Committed to improving service quality and user experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Preferred Homecare
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Responded to customer requests for products, services, and company information.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Content Moderator
Alorica
02.2022 - 09.2022
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Reduced response time for content review, ensuring a safer online environment for users.
Team Member
Harkins Theaters
11.2019 - 12.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
Star Academic High School
Tucson, AZ12-2021
Skills
- Customer service
- Effective listening
- Problem Solving
- Effective organization
- Prioritization and scheduling
- Collaborative teamwork
- Strategic leadership
Timeline
Customer Service Representative
Preferred Homecare
07.2023 - Current
Content Moderator
Alorica
02.2022 - 09.2022
Team Member
Harkins Theaters
11.2019 - 12.2020
High School Diploma -
Star Academic High School
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