Amber Estrella
Tucson
Summary
Experienced with managing intake processes and client relations. Utilizes organizational and interpersonal skills to ensure seamless client onboarding. Knowledge of effective data management and client support strategies.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
HR Coordinator
Devoted Healthcare, LLC
10.2025 - Current
- Supported daily HR operations including onboarding, offboarding, and employee records management.
- Coordinate new hire paperwork, background checks, I-9 verification, and orientation scheduling.
- Maintain accurate HRIS data, personnel files, and compliance documentation.
- Maintain confidemtiality and handle sensitive employee information with professionalism.
Intake Specialist
Devoted Home Health Care
12.2024 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Conducted thorough insurance verifications to minimize billing errors and financial complications for patients.
Admissions Coordinator
Haven Health of Saguaro
03.2023 - 12.2023
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
Intake Coordinator
Interim Home Health Care
07.2021 - 03.2023
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
Manager
Dairy Queen
04.2017 - 07.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Science - Criminal Justice
Arizona State University
Tempe, AZ05-2029
High School Diploma -
Penn Foster High School
Chandler, AZ07-2024
Skills
- Customer service
- Problem-solving
- Training and mentoring
- Insurance verification
- Multitasking and organization
- Data entry
- Quality assurance
- Good bedside manner
- HR policies and procedures
- Data entry and reporting
- Onboarding and orientation
Timeline
HR Coordinator
Devoted Healthcare, LLC
10.2025 - Current
Intake Specialist
Devoted Home Health Care
12.2024 - Current
Admissions Coordinator
Haven Health of Saguaro
03.2023 - 12.2023
Intake Coordinator
Interim Home Health Care
07.2021 - 03.2023
Manager
Dairy Queen
04.2017 - 07.2021
High School Diploma -
Penn Foster High School
Bachelor of Science - Criminal Justice
Arizona State University