Amber Ginter
Surprise,AZ
Summary
Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Practice Manager
A To Z Dermatology
10.2025 - Current
- Streamlined operational workflows, enhancing patient scheduling efficiency and reducing wait times.
- Developed training programs for staff, fostering skill development and improving team performance.
- Analyzed clinic performance metrics, identifying areas for process improvement and strategic growth opportunities.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Led daily operations of call center, ensuring high-quality customer service and support.
- Analyzed call metrics to identify trends, driving strategic changes in staffing and scheduling.
- Supervised team of 20 office personnel.
Manager
Omni Dermatology
09.2024 - Current
- Guided a team of 35 employees, including five prior authorization specialists, to boost operational efficiency.
- Managed staff schedules to optimize resources and enhance team productivity.
- Implemented training programs for staff on dermatological procedures and best practices.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed strategies that streamlined operations and enhanced productivity.
- Managed daily operations encompassing scheduling, inventory control, and customer service excellence.
- Implemented cost-saving measures, achieving annual expense reductions of $38,000.
- Conducted performance evaluations to identify improvement areas and establish training programs.
- Maintained strict quality control standards to ensure high levels of customer satisfaction.
- Negotiated vendor contracts to secure advantageous pricing terms.
- Managed prior authorization requests for medical services and procedures.
Supervisor, Medical Assistant
Center for Dermatology & Plastic Surgery
08.2020 - 09.2024
- Assigned tasks and monitored workflow to enhance operational efficiency.
- Trained staff on best practices and regulatory compliance.
- Handled problems swiftly to minimize disruption in operations.
- Prepared and submitted accurate reports while analyzing data for insights.
- Sterilized instruments and prepared exam rooms daily to maintain safety standards.
- Informed patients of pathology results and coordinated appropriate treatment scheduling.
- Managed prior authorizations for medications and ensured timely processing.
- Provided exceptional customer service through effective communication and scheduling.
- Managed prior authorization requests for medical services and procedures.
Medical Assistant
Beatrice Keller clinic
04.2018 - 08.2020
- Prepared and sterilized exam rooms daily for optimal patient care.
- Facilitated patient preparation for examinations and procedures.
- Managed specimen preparation for daily pick-up to ensure timely lab processing.
- Restocked medical supplies daily to maintain operational efficiency.
- Communicated pathology and test results to patients, scheduling follow-up treatments.
- Conducted patch testing to assess allergic reactions.
- Processed prior authorizations for medications to streamline patient access.
- Performed scribing duties to enhance documentation accuracy.
Medical Assistant
Omni Dermatology
12.2014 - 04.2018
- Cleaned and prepared exam rooms daily to ensure optimal patient experience.
- Assisted with MOHS surgeries, contributing to surgical success.
- Prepared patients for examinations and procedures, enhancing workflow efficiency.
- Processed specimens for daily pick-up to maintain laboratory schedules.
- Received and stocked medical supplies daily to support operational readiness.
- Sterilized instruments to uphold safety and hygiene standards.
- Informed patients of pathology results and scheduled appropriate treatments.
- Conducted PDT and laser treatments for vitiligo and psoriasis.
Medical Assistant
Arizona Advanced Dermatology
03.2008 - 12.2014
- Responsible for Daily Coordination of Patients, Prepare and Clean Exam Rooms
- Prepare Patients for Examination and Procedures
- Schedule Surgeries
- Prepare Specimens for Daily Pick-up
- Assist in Cosmetic Procedures
- Receive and Stock Supplies on a Daily Basis
- Perform Injections for Hair Loss, Psoriasis
- Inform Patients of Pathology and Test results
- Patch testing
- Cross Trained for Front Desk Backup
Medical Assistant
Mosharrafa Plastic Surgery
12.2006 - 09.2007
- Responsible for Patient Intake
- Perform Tissue Expander Injections
- Clean and Stock Exam Rooms
- Breast Implant Study-Cross Trained for Front Desk Backup
- Transcribed documents and maintained high levels of accuracy.
Education
Associate's degree - Medical Assisting
Apollo College
Phoenix, AZ05.2005
Skills
- Team management
- Employee onboarding and training
- Vendor management and negotiation
- Expense tracking and reporting
- Payroll administration
- Marketing
- Performance metrics
- Quality control measures
- Staff development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 35 staff members.
Certification
Certified Medical Assistant
- Licensed [Job Title] - [Timeframe]
Languages
English
Section name
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Section name
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Timeline
Practice Manager
A To Z Dermatology
10.2025 - Current
Manager
Omni Dermatology
09.2024 - Current
Supervisor, Medical Assistant
Center for Dermatology & Plastic Surgery
08.2020 - 09.2024
Medical Assistant
Beatrice Keller clinic
04.2018 - 08.2020
Medical Assistant
Omni Dermatology
12.2014 - 04.2018
Medical Assistant
Arizona Advanced Dermatology
03.2008 - 12.2014
Medical Assistant
Mosharrafa Plastic Surgery
12.2006 - 09.2007
Associate's degree - Medical Assisting
Apollo College