Amber Goad
Mesa
Summary
Sr. Transportation Manager with 5 years of experience overseeing teams of drivers to meet efficiency and performance targets. Strong understanding of effective routing and transportation cost-saving measures. Deep knowledge of the delivery industry and operations, as well as DOT compliance requirements. Highly organized with strong attention to detail and accuracy with commitment to customer service and meeting deadlines. Driven leader that motivates and develops employees.
Overview
21
21
years of professional experience
Work History
Sr. Transportation Manager
US Foods
09.2023 - Current
- Manage a team of 6 Transportation Managers and 140 drivers, providing support and guidance to improve performance and productivity.
- Manage Routing and Dispatch department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Reduce transport costs for the company through strategic weekly, monthly, and annual planning.
- Increase transportation efficiency by optimizing routing and scheduling processes.
- Collaborate with other departments, aligning goals to improve overall company performance.
- Conducts regular evaluations of transportation procedures for continuous improvement opportunities.
- Fostered a positive work environment by promoting open communication channels between staff members.
- Implements safety measures and programs, with a goal of reducing accidents and injuries among drivers.
Transportation Manager
US Foods
05.2023 - 09.2023
- Improved workflow and productivity through weekly engagements .
- Analyzed transportation data and metrics to identify improvement opportunities.
- Monitored and maintained on-time delivery, reliability, service and performance.
- Work to improve overall work conditions for employees and foster a work environment that maximized employee morale and engagement.
- Maintain DOT regulations and accurately document driver compliance.
- Monitored safe operations by conducting in field engagements, coaching's, and investigations.
Delivery Supervisor
Crescent Crown Distributing
09.2019 - 04.2023
- Manage, assist, and train drivers and merchandisers as they conducted daily delivery routes.
- Facilitate positive communication and productive interactions between sales, routing, warehouse, and marketing allowing for maximum efficiency and cohesive teamwork amongst all divisions.
- Handle customer concerns and complaints.
- Train new employees to drive and achieve their class "A" CDL.
- Speak and present at company meetings intended to address issues related to delivery standards and safely.
- Manage manpower and write daily work schedules for drivers .
- Oversee maintenance for a fleet of trucks and delivery equipment.
Driver/Sales Delivery Driver
Crescent Crown Distributing
03.2014 - 09.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Wrote weekly orders based on inventory needs.
- Properly processed all sales transactions, achieving high levels of account growth and retention.
- Maintained positive relationships with customers through excellent customer service and extensive product knowledge.
- Displayed products properly at customer sites and according to company specifications and policies.
- Ten years safe driving record for operation of a commercial vehicle.
Delivery Driver
Marine View Beverage
03.2010 - 02.2014
- Delivered a variety of products to accounts in a large territory of WA state.
- Kept detailed records of completed or in-progress deliveries using hand-held devices.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Provided outstanding customer service to a variety of accounts through efficient delivery methods and proper product display execution.
- Safely operated a commercial vehicle in heavily congested areas without accidents or traffic violations.
Sales Representative
Clinique Cosmetics
06.2003 - 03.2010
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by educating customers on cosmetics that met their specific needs, as well as upselling additional products.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Processed product returns and assisted customers with other selections.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
High School Diploma -
White River High School
Buckley, WA06.2003
Skills
- 5 years of Transportation Management experience
- 14 years delivery experience
- 10 years sales experience
- Class A Commercial Driver's License Double/Triple/ Tanker endorsements
- Extensive knowledge of DOT Regulatory Compliance
- Safety regulations implementation
- Route Planning
- Dispatching procedures
- Team Leadership
- Coaching and Mentoring
Timeline
Sr. Transportation Manager
US Foods
09.2023 - Current
Transportation Manager
US Foods
05.2023 - 09.2023
Delivery Supervisor
Crescent Crown Distributing
09.2019 - 04.2023
Driver/Sales Delivery Driver
Crescent Crown Distributing
03.2014 - 09.2019
Delivery Driver
Marine View Beverage
03.2010 - 02.2014
Sales Representative
Clinique Cosmetics
06.2003 - 03.2010
High School Diploma -
White River High School
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