Amber Gomez
Phoenix,AZ
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Texas Roadhouse. Proven ability to enhance customer satisfaction through effective communication and multitasking. Recognized for resolving complaints efficiently and having strong communication skills and a "can do" attitude.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse
Phoenix, AZ
11.2024 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Handled guest inquiries and resolved complaints promptly to ensure satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Customer Service Representative
State Of Arizona Department Of Transportation
Phoenix, AZ
04.2023 - 11.2024
- Assisted customers with inquiries regarding transportation services and regulations.
- Processed vehicle registration and title transactions accurately and efficiently.
- Resolved customer complaints by providing effective solutions and ensuring satisfaction.
- Educated customers on department policies, procedures, and service offerings.
Teller
Walmart Money Center
Phoenix, AZ
07.2021 - 04.2023
- Maintained cash drawer accuracy through diligent balancing at end of shifts.
- Collaborated with team members to streamline transaction processes and reduce wait times.
- Educated customers on financial services, promoting available products and solutions.
- Monitored compliance with company policies and regulatory requirements for financial transactions.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Assisted customers with account balances, transaction history, services charges, and interest rates.
Education
High School Diploma -
College America
Phoenix07.2017
Skills
- Strong work ethic
- Exceptional customer service
- Customer service
- Shift management
- Multitasking Abilities
- Team leadership
- Excellent communication
Timeline
Server
Texas Roadhouse
11.2024 - Current
Customer Service Representative
State Of Arizona Department Of Transportation
04.2023 - 11.2024
Teller
Walmart Money Center
07.2021 - 04.2023
High School Diploma -
College America