AMBER HOPPER
Glendale
Summary
Compassionate professional with background in social and human service assistance. Skilled in providing support to diverse populations, including individuals with disabilities, trauma, and those in need of mental health services. Strengths include effective communication, crisis intervention techniques, educating other professionals, and development of personalized care plans. Successfully improved client well-being and facilitated community resource connections in previous roles.
Overview
21
21
years of professional experience
Work History
Service Coordinator/Social Worker
Arizona Early Intervention
Phoenix
02.2019 - Current
- Developed individualized service plans based on assessments and family needs.
- Coordinated early intervention services for families and children with developmental delays.
- Communicated effectively with parents, providers, and community organizations for service delivery.
- Facilitated team meetings to discuss client progress and service adjustments.
- Provided training and support to staff on best practices in early intervention.
- Assisted in the development of training materials related to service coordination processes.
- Prepared monthly reports summarizing current service activities.
Classic Coordinator
Crunch Fitness
Phoenix
02.2019 - 02.2024
- Coordinated scheduling for fitness classes and personal training sessions to maximize attendance and resource allocation.
- Facilitated multiple remote trainings for instructors on new formats and company policies, enhancing instructional effectiveness.
- Trained employees on best practices and protocols while managing teams to ensure consistent adherence to operational standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed promotional materials for membership drives and special events.
- Organized team events to promote a positive work environment.
- Completed and facilitated multiple trainings to instructors remotely, including trainings for new formats, as well as employee policies, and success tools.
Juvenile Community Corrections Case Specialist
Families & Youth Inc.
Las Cruces
01.2018 - 02.2019
- Worked with youth, ages 12-20, who were court ordered to probation, and other programs.
- Worked with youth to learn life skills, in both individual and group settings.
- Worked with youth to create and follow service plans based on the intake assessment.
- Guided parents in developing stable, safe homes for children while navigating court proceedings.
- Established collaborative relationships with foster parents to support smooth transitions for children post-probation.
- Closely worked with juvenile probation officers to guide youth through probation and to meet all expectations.
- Advocated for children and families to the courts, providers, and their parents.
- Developed and led youth groups incorporating overnight trips, trainings, and life skills across various environments.
Time-Limited Reunification Practitioner
Families & Youth Inc.
Las Cruces
10.2015 - 01.2018
- Prepared and facilitated trainings for providers, probation officers, and parents about the importance of reunification despite the legal cases or previous decisions made by parents and guardians.
- Facilitated family support sessions for diverse youth and family needs.
- Developed individualized care plans based on client assessments and needs.
- Conducted workshops on life skills for adolescents and young adults.
- Collaborated with families to create support strategies and treatment plans for successful reunification after removal.
- Worked with children who were removed from their homes because of abuse or neglect.
- Worked with perpetrators of abuse and neglect to safely plan for their children to return home.
- Helped parents create and maintain stable and safe homes for their children.
- Established relationships with foster parents to facilitate smooth transitions for children.
- Closely helped with therapist and other providers to rekindle relationships of children, parents, and other family members.
- Presented children's cases to protective services and courts to advocate for their needs and ensure family support.
- Ensured safety in the home through weekly safety assessments and home visits.
Mental Health Technician
Mesilla Valley Hospital
Las Cruces
09.2015 - 10.2015
- Work with adolescent children with behavioral and mental disorders in a 90 day in-patient clinic.
- Help children and teens follow a plan, and create a stable track to meet the outcomes of their treatment plan.
- Supervise adolescents who are currently addicted to drugs and alcohol, and are trying to become clean.
- Work with parents of adolescents to help them understand policies and procedures of the clinic, as well as understand the struggles their children are facing.
- Provide a safe environment for all patients in the clinic.
- Work with staff in other units to include BRIDGE, Recovery, and adults with behavior disorders and addiction.
Family Service Coordinator
MECA Therapies
Las Cruces
06.2014 - 08.2015
- Case management for children receiving therapy in community settings through the Family Infant Toddler Program. All children were ages 0-3.
- Held between 45-65 clients, meeting with them monthly to follow up and ensure that needs were being met.
- Tracked the progress of developmentally delayed children through a 365 day plan created by parents.
- Worked closely with parents to ensure that they were pleased with progress and that they understood the work.
- Worked with daycare staff as a liaison between therapists and the daycare.
- Advocated for children with play therapy plans.
- Conducted meetings as well as formal reviews as outlined in the policies of the Department of Health.
- Marketing for the program in daycare settings as well as in community settings to include 15 hours a week and a full case load.
Intern
Strengthening Families Initiative - New Mexico State University
Las Cruces
08.2013 - 05.2014
- Facilitate parenting classes with parents, once a week, court ordered or volunteer, about effective relationships with their children, spouses, and other family members, as well as healthy and effective family life.
- Facilitate a children’s class, once a week, in both Spanish and English, about bullying, relationships with their parents, and home responsibilities.
- Help these parents find other resources around the community to create a better home life.
- Parents complete courses in a twelve class period.
Intern
Children, Youth and Families In Home Services
Las Cruces
05.2013 - 05.2014
- Worked with families with children at a high-risk removal, but who were still in the home, deemed to have abuse or neglect in their homes.
- Created safety plans with the help of parents, children, outside services providers, and other family members involved in the lives of the children.
- Met weekly with parents.
- Worked with children to ensure that they were safe, and receiving everything that they needed.
- Met with children alone weekly.
- Referred families to community resources deemed beneficial, in order to keep children in the home safely.
- Coordinated resources for parents to help better their lives, away from the children, including job help, federal services, counseling and substance abuse.
- Worked with members of other divisions to transfer cases.
- Worked with law enforcement and court appointed personnel when cases needed to go legal.
- Helped parents learn coping skills and life skills to help make them more effective parents.
Intern/Volunteer
Southern New Mexico Corrections Department
Las Cruces
05.2013 - 08.2013
- Support for families with males incarcerated in the facility.
- Worked with children during visitation hours, as parents and families were with the male incarcerated.
- Worked with lower level inmates to guide them in overnight visitation.
- Helped in finding outside resources for families of those incarcerated in the facility.
Assistant Unit Director
Boys and Girls Clubs of Santa Fe
Santa Fe
12.2012 - 05.2013
- Coordinated activities for children of all ages and the summer program as a whole.
- Supervised staff members supervising children every day.
- Programmed educational activities for all children to ensure they were staying focused outside of school.
- Worked with parents and family members about home issues through meetings monthly.
- Taught SMART Moves and SMART Girls, a bullying prevention and abuse prevention to children ages 8-15.
- Ensured state audits were passed, and that guidelines were met to be a 5-star facility for Children Youth and Families.
- Worked with members of the community on cases involving children involved in other services to ensure safety and well-being of children.
- Writing grants for funding for technology based, nutrition based and parenting based programs.
Assistant Family Coordinator
Boys and Girls Clubs of Santa Fe
Santa Fe
09.2010 - 05.2011
- Worked with families to ensure that they had insurance and to get them signed up for Medicaid if needed.
- Worked with Medicaid to qualify families as well as provide information on the qualifications for income support services.
- Coordinated the food program in the city of Santa Fe to serve free lunches to children of the community from low income homes.
- Taught young men in the Teenage years through the Passport to Manhood Program to be effective fathers and make themselves successful and healthy.
- Taught SMART Moves and SMART Girls to children ages 8-15.
- Worked with parents and departments with children receiving financial assistance for childcare.
Learning Center Coordinator/Group Leader
Boys and Girls Clubs of Santa Fe
Santa Fe
08.2008 - 09.2010
- Helping children with homework and educational activities.
- Coordinating the activities and projects in the areas of impact at the site.
- Caring for 30-90 children on a daily basis to keep them safe and having fun.
- Communicating with parents about children’s progress and daily actions.
Union Program Council Coordinator
New Mexico State University Campus Activities
Las Cruces
05.2005 - 08.2008
- Program events for campus life.
- Help student organizations with starting their clubs and organizations on campus and coordinate the calendar for all campus events provided by other departments and clubs.
- Help with bylaws of current chartered organization.
Education
Masters - Social Work
New Mexico State University
Las Cruces, NM05-2017
Bachelor of Science - Family and Child Service, Child Advocacy Studies
New Mexico State University
Las Cruces, NM05-2014
Skills
- Compliance documentation
- Training development
- Crisis intervention
- Community engagement
- Meeting facilitation
- Team collaboration
- Leadership skills
- Effective communication
- Communication
Timeline
Service Coordinator/Social Worker
Arizona Early Intervention
02.2019 - Current
Classic Coordinator
Crunch Fitness
02.2019 - 02.2024
Juvenile Community Corrections Case Specialist
Families & Youth Inc.
01.2018 - 02.2019
Time-Limited Reunification Practitioner
Families & Youth Inc.
10.2015 - 01.2018
Mental Health Technician
Mesilla Valley Hospital
09.2015 - 10.2015
Family Service Coordinator
MECA Therapies
06.2014 - 08.2015
Intern
Strengthening Families Initiative - New Mexico State University
08.2013 - 05.2014
Intern
Children, Youth and Families In Home Services
05.2013 - 05.2014
Intern/Volunteer
Southern New Mexico Corrections Department
05.2013 - 08.2013
Assistant Unit Director
Boys and Girls Clubs of Santa Fe
12.2012 - 05.2013
Assistant Family Coordinator
Boys and Girls Clubs of Santa Fe
09.2010 - 05.2011
Learning Center Coordinator/Group Leader
Boys and Girls Clubs of Santa Fe
08.2008 - 09.2010
Union Program Council Coordinator
New Mexico State University Campus Activities
05.2005 - 08.2008
Masters - Social Work
New Mexico State University
Bachelor of Science - Family and Child Service, Child Advocacy Studies
New Mexico State University