Amber Jackson
Phoenix
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Support Escalations Representative
DoorDash
08.2019 - Current
- Handle Dasher complaints quickly and professionally to restore confidence and prevent loss of business.
- Greeted Dashers warmly to set tone of Dasher experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive Dasher relations and coordinated with team members to properly handle requests and questions.
- Communicated with Dashers and customers to gather, provide and share updated information on products and services.
- Handle financial needs such as tips, weekly and daily pay.
- Updated account information to maintain Dasher records.
- Offered advice and assistance to Dashers, paying attention to special needs or wants.
Fraud Prevention Specialist
Uber
11.2015 - 05.2017
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Reviewed transactions and receipts to identify any suspicious activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Skilled at working independently and collaboratively in a team environment.
Travel Agent/Customer Service Representative
Cheapcaribbean.com Inc.
01.2011 - 03.2013
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Education
High School Diploma -
Millennium High School
Goodyear, AZ05.2008
Skills
- Communication
- Customer Support
- Product Knowledge
- Adaptability
- Active Listening
- Strong time management
- Technical Troubleshooting
Timeline
Support Escalations Representative
DoorDash
08.2019 - Current
Fraud Prevention Specialist
Uber
11.2015 - 05.2017
Travel Agent/Customer Service Representative
Cheapcaribbean.com Inc.
01.2011 - 03.2013
High School Diploma -
Millennium High School
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