Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amber Kemp

Tucson

Summary

Adept at enhancing customer experiences and fraud prevention, I leveraged strong multitasking and analytical skills at Native Grill & Wings and Alorica. Excelling in guest engagement and data analysis, I significantly reduced fraud risks while ensuring high-quality service. My approach combines exceptional customer service with advanced analytics, driving both customer satisfaction and operational efficiency.

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

Server/Bartender

Native Grill & Wings
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Fraud Analyst

Alorica
04.2023 - 07.2023
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
  • Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
  • Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.

Education

High School Diploma - General Studies

Santa Rita High School
Tucson, AZ
05.2009

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • Safe food handling
  • Menu memorization
  • Food running

Certification

Peer Recovery Support Specialist (10.18.2024)

Trauma Informed Care (10.30.2024)

Motivational Interviewing (11.13.2024)

Solution Focused Brief Interventions (12.14.2024)

Timeline

Fraud Analyst

Alorica
04.2023 - 07.2023

Server/Bartender

Native Grill & Wings

High School Diploma - General Studies

Santa Rita High School

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Amber Kemp