Open To Work
Amber Sellers
Mesa
Work Preference
Summary
Detail-oriented Patient Care Coordinator with a proven track record in patient advocacy, interdepartmental collaboration, and effective communication. Committed to enhancing patient satisfaction and ensuring seamless care transitions.
Overview
2027
2027
years of professional experience
Work History
Patient Care Coordinator
Aspen Infusion
Mesa
09.2022 - Current
- Addressed patient questions and concerns promptly, enhancing patient satisfaction and trust.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Coordinated communication among patients, families, and medical staff to facilitate seamless care transitions.
- Work closely with multidisciplinary teams including pharmacy, dieticians, nurses, intake, and hospital staff to ensure seamless coordination of care.
- Managed multiple tasks simultaneously with accuracy and efficiency, ensuring smooth patient care operations.
- Demonstrated flexibility during changes to patient care practice.
- Participated actively in team meetings by offering valuable insights on patient care
- Assisted in training new patient care coordinators in protocols and procedures
- Completed all required documentation accurately and submitted it on time.
- Conducted New Employee Orientation for all new staff members
- Protect patient's rights by maintaining medical and financial information confidentially in accordance with HIPPA
Registration/Patient Scheduler
HonorHealth
Mesa
12.2024 - 02.2025
- Coordinated with healthcare providers to streamline patient flow and optimize scheduling.
- Managed patient inquiries via phone and online communication channels.
- Verified insurance information and accurately updated patient records.
- Collaborated with medical staff to effectively resolve scheduling conflicts and minimize disruptions.
- Guided patients through appointment processes to ensure understanding and satisfaction.
- Greeted patients upon arrival and verified their information promptly.
- Processed payments, updated accounts, and managed check-in and check-out procedures.
- Maintained confidentiality of patient information in compliance with regulations.
Patient Care Coordinator
Optum
Chandler
01.2019 - 09.2022
- Scheduled appointments for patients and coordinated follow-up visits.
- Coordinated schedules among patients, nurses, and pharmacy team to ensure timely nursing visits in patients' homes.
- Maintained patient records, ensuring compliance with confidentiality regulations to protect patient privacy.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Received and routed care team messages and documents to appropriate staff.
- Compiled and maintained medical charts and reports in complex digital databases.
- Confirmed nurses' visits in patient charts to facilitate accurate billing and reimbursement processes.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
Preschool Lead Teacher
Sunrise Preschool
Gilbert
02.2015 - 02.2020
- Designed engaging lesson plans to promote early childhood development.
- Led daily activities that fostered social interaction among preschoolers.
- Managed classroom environment, ensuring safety and comfort, which fostered a positive learning atmosphere.
- Collaborated with parents to align strategies that supported children's learning and development goals.
- Assessed student progress through observations and informal assessments, informing tailored instructional strategies.
- Implemented creative arts and crafts projects to enhance fine motor skills.
- Conducted small group activities to encourage peer cooperation and problem-solving.
- Supervised playground activities to monitor equipment use for safety.
Health Unit Coordinator
Intermountain Healthcare
Provo
06.2008 - 12.2012
- Coordinated patient admissions and discharges to ensure timely healthcare delivery.
- Implemented electronic health record systems to streamline documentation processes.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Delivered administrative support to nursing staff, enhancing workflow efficiency.
- Trained new staff on workflows and procedures in the healthcare environment.
- Provided support during emergency situations by following protocols efficiently.
- Managed inventory of medical supplies and facilitated orders to support operational needs.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Greeted visitors and directed them to the proper area of the office.
- Helped transport patients to and from different departments
- Collected blood, tissue, and other laboratory specimens and transported them to the lab
- Backed up floor staff by keeping patients' rooms clean and orderly.
- Maintained rapport with all unit staff, including physicians, nurses, respiratory therapists and other healthcare personnel.
- Participated in team meetings regarding policy changes or improvements within the health unit.
Medical Assistant
Maple Ridge Spinal Clinic
Provo
03.2007 - 06.2008
- Assisted physicians with patient examinations and procedures to ensure effective care delivery.
- Coordinated patient scheduling and maintained accurate appointment records to support seamless care delivery.
- Educated patients on treatment plans to improve adherence and health outcomes.
- Obtained x-rays to tailor individualized treatment plans effectively.
- Adhered to HIPAA regulations, safeguarding confidential patient information consistently.
- Answered phones, scheduled appointments, and managed patient flow while greeting visitors professionally.
- Maintained clean examination rooms, stocked necessary supplies, and prepared for incoming patients.
- Created a welcoming atmosphere to enhance overall patient satisfaction.
admin assistant
General Surgeons
Macon
2006 - 03.2008
- Streamlined appointment scheduling for patient consultations and follow-ups.
- Ensured accuracy of patient intake forms, improving information integrity.
- Directed incoming calls, routing inquiries to appropriate staff members.
- Managed inventory of office supplies, ensuring timely availability of materials.
- Partnered with medical staff to streamline administrative workflows.
- Ensured operational efficiency of office equipment, including printers, copiers, and fax machines.
Education
Bachelor of Arts - Interdisciplinary Studies
Arizona State University
Tempe, AZ08-2017
Associate of Arts - General Studies
Georgia Military College
Milledgeville, GA03-2007
Skills
- Patient advocacy
- Interdepartmental collaboration
- Attention to detail
- Problem solving
- Time management
- Communication skills
- Maintaining a positive attitude
Timeline
Registration/Patient Scheduler
HonorHealth
12.2024 - 02.2025
Patient Care Coordinator
Aspen Infusion
09.2022 - Current
Patient Care Coordinator
Optum
01.2019 - 09.2022
Preschool Lead Teacher
Sunrise Preschool
02.2015 - 02.2020
Health Unit Coordinator
Intermountain Healthcare
06.2008 - 12.2012
Medical Assistant
Maple Ridge Spinal Clinic
03.2007 - 06.2008
admin assistant
General Surgeons
2006 - 03.2008
Bachelor of Arts - Interdisciplinary Studies
Arizona State University
Associate of Arts - General Studies
Georgia Military College