Amber Linn
Mesa
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Peer Support Specialist
Community Bridges Inc CPEC
08.2025 - Current
- Provided individualized support to clients, fostering resilience and self-advocacy.
- Facilitated peer-led workshops, enhancing coping strategies and life skills for participants.
- Collaborated with multidisciplinary teams to develop personalized recovery plans for clients.
- Assisted in crisis intervention, ensuring safety and emotional support during critical situations.
Denester
Hickmans Family Farms
07.2023 - Current
- Completed routine maintenance and repair.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
Level 1 Representative
Department of Motor Vehicle
11.2021 - 12.2023
- Provided customer service by answering questions to their inquires
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Consistently met daily performance goals set by management team members.
- Trained new representatives on computers, policies and documents
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Participated in regular team meetings to discuss performance, strategies, and goals.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Answered phone calls and directed them to appropriate personnel.
- Established positive relationships with customers through effective communication techniques.
- Greeted customers and responded to inquiries in a timely manner.
- Participated in training sessions designed to improve overall job performance.
- Escalated unresolved issues to appropriate departments for further investigation.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone.
At Home Care Giver
Nikki Lane
01.2012 - 12.2015
- Ensured that all health care directives were followed correctly.
- Assisted with light housekeeping tasks including laundry, dusting, vacuuming and mopping floors.
- Prepared meals based on dietary requirements specified by the physician and nurse practitioner.
- Organized recreational activities to promote physical and mental well-being of the client.
- Provided companionship and emotional support to patient
- Provided assistance with exercise programs designed for individual needs.
Certified Nursing Assistant
Kingman Regional Medical Center
02.2003 - 05.2010
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Observed patients for any changes in their physical or mental condition.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Responded quickly to emergency situations involving sudden illness or injury.
- Cleaned and sanitized patient rooms according to established protocols.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Participated in educational programs related to nursing assistant skills development.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Provided emotional support to patients and families during difficult times.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Transported patients to treatment units, using wheelchair or stretcher.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Provided emotional support to family members regarding end-of-life decisions.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Assisted residents with bathing and dressing to promote personal hygiene.
Education
Some College (No Degree) - Applied Science
Mohave Community College
KingmanGED -
Mohave Community College
Kingman, AZ02-2003
Skills
- Customer service
- Problem solving
- Team collaboration
- Time management
- Training new employees
- Effective communication
- Compassionate support
- Conflict resolution
- Document management
- Task prioritization
- Team building
- Leadership
- Problem-solving
- Dependable and responsible
- Flexible and adaptable
- Attention to detail
- Friendly, positive attitude
- Active listening
- Customer relations
- Multitasking
Timeline
Peer Support Specialist
Community Bridges Inc CPEC
08.2025 - Current
Denester
Hickmans Family Farms
07.2023 - Current
Level 1 Representative
Department of Motor Vehicle
11.2021 - 12.2023
At Home Care Giver
Nikki Lane
01.2012 - 12.2015
Certified Nursing Assistant
Kingman Regional Medical Center
02.2003 - 05.2010
GED -
Mohave Community College
Some College (No Degree) - Applied Science
Mohave Community College