Amber Marie Sevilla
Phoenix
Summary
Experienced with managing billing cycles and maintaining financial accuracy. Utilizes billing software to streamline processes and resolve discrepancies. Knowledge of financial regulations and compliance ensures accurate and timely billing operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Billing Specialist II
Waste Managment
09.2021 - Current
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Identified opportunities for process improvement, leading to more streamlined billing operation.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Responded to customer concerns and questions on daily basis.
Customer Service Representative
Red Mountain Weight Loss
07.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Exhibited high energy and professionalism when dealing with clients and staff.
Back Office Manager
SottoPelle
08.2013 - 09.2019
- Oversaw the successful migration of company data to a new database platform without disruption to daily operations or loss of sensitive information.
- Evaluated the performance of back office staff members through regular feedback sessions and annual reviews, identifying areas for growth and development opportunities.
- Streamlined vendor management processes by centralizing information storage, improving contract negotiation strategies, and building strong relationships with key suppliers.
Education
Bachelors Science - Nursing
Aspen University
Associates in Science - Medicine
Anthem College
Skills
- Billing systems and software
- Customer engagement
- Financial management
- A/P and A/R expertise
- Administrative support
- Billing and invoicing
- Billing software proficiency
Certification
- Project Management, Cornell, 2023
- Women in Leadership, Cornell, 2023
Timeline
Billing Specialist II
Waste Managment
09.2021 - Current
Customer Service Representative
Red Mountain Weight Loss
07.2020 - 09.2021
Back Office Manager
SottoPelle
08.2013 - 09.2019
Associates in Science - Medicine
Anthem College
Bachelors Science - Nursing
Aspen University
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