Amber Martinez
Buckeye
Summary
Dynamic behavioral health professional with comprehensive experience in case management and crisis intervention. Skilled in coordinating services, monitoring client progress, and fostering strong communication to ensure optimal outcomes and resource utilization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
H20 HEALTH AND HOUSING SPECIALIST
TERROS
11.2024 - 01.2026
- Coordinated services among healthcare providers and community resources to ensure comprehensive care.
- Facilitated client assessments and developed personalized care plans to enhance individual support.
- Monitored client progress and adjusted plans based on needs.
- Educated clients about available services and resources in the community to empower informed decision-making.
Program supervisor
Community Bridges, Inc.
Phoenix
04.2024 - 12.2024
- Trained new employees on program guidelines and best practices for service delivery.
- Collaborated with local organizations to enhance resource availability for clients.
- Partnered with program management on recommendations, process improvements, and corrective action plans.
- Conducted annual performance reviews of staff members.
- Coached staff on effective use of available resources to optimize service delivery.
- Resolved conflicts between staff members in a professional manner.
- Facilitated hands-on coaching for team members to improve productivity and align with company objectives.
Lead Navigator/Case Manager
Community Bridges Inc.
Phoenix
02.2023 - 04.2024
- Coordinated care plans for clients with diverse needs and circumstances.
- Assisted clients in navigating available resources and programs.
- Managed intake assessments to determine eligibility for services and resources.
- Collaborated with healthcare providers to create comprehensive service plans.
- Monitored client progress and refined care plans, optimizing outcomes.
- Cultivated strong client relationships, facilitating effective communication and support.
- Coordinated transportation services, enhancing access for community members in need.
- Maintained accurate documentation of client interactions and service delivery records.
- Maintained accurate records of client interactions and service requests.
Education
High school or equivalent - General
Rio Salado College
Phoenix, AZ06-2012
Skills
- Case Management
- Crisis Intervention
- Customer service
- Resource coordination
- Documentation
- Microsoft Office
- Time management
- Problem solving
- Effective communication
- Team collaboration
- Conflict resolution
- First aid
Certification
- BHT
- Peer support specialist
- Driver's License
Additional Information - Drivers License
Valid
Timeline
H20 HEALTH AND HOUSING SPECIALIST
TERROS
11.2024 - 01.2026
Program supervisor
Community Bridges, Inc.
04.2024 - 12.2024
Lead Navigator/Case Manager
Community Bridges Inc.
02.2023 - 04.2024
High school or equivalent - General
Rio Salado College