Amber Nelson
Phoenix
Summary
Dynamic professional with a proven track record at Panera, specializing in training and developing high-performing baking teams. Expertise in ingredient mixing and innovative baking techniques, excelling in fast-paced environments. Demonstrated ability in delivering exceptional customer service and effective time management. Committed to excellence and building strong partnerships within the culinary community.
Overview
8
8
years of professional experience
Work History
Veterinary Assistant
Lovet
Phoenix
10.2023 - Current
- Assisted veterinarians during examinations and surgical procedures.
- Prepared and maintained medical instruments and equipment for procedures.
- Monitored animal health by observing behavior and vital signs.
- Administered medications and vaccinations as directed by veterinarians.
- Educated pet owners on proper care and nutrition for their animals.
- Managed appointment schedules and maintained accurate patient records.
- Handled patient intake, including medical history and documentation needs.
Baker Trainer Specialist
Panera
01.2021 - 01.2023
- As a BTS(baker trainer specialist) I managed a multi-unit cafe system/market. I trained and developed new bakers and baker trainers. My goal was to foster a partnership between assigned bakery cafes and support the fresh dough facility, from where all fresh is made and shipped. Ensuring consistent and higher quality dough is delivered as assigned.
- Ensuring the quality and integrity of all products/ingredients within the baker's environment.
- Provide support to all cafe managers and the LBMM to troubleshoot baker equipment as needed.
- Interview/ select strong candidates to form a quality bake team.
- Facilitate cafe and/or market 'bread cuttings' (informational and educational baking events that communicate and teach participants key baking components and introduce new products) with confidence and passion.
- Validate and enforce all bakery standards to any and all staff members.
- Collaborate with the other BTS' in the markets to validate and reinforce established expectations and responsibilities with each baker in all cafes in the market.
Customer Service Representative
Consumer Cellular
Phoenix
12.2020 - 07.2021
- Assisted customers with inquiries about products and services.
- Processed orders and managed customer accounts effectively.
- Provided troubleshooting support for device-related issues.
- Documented customer interactions in the CRM system accurately.
- Resolved customer complaints through active listening and empathy.
Delivery Driver
Door Dash
01.2018 - 01.2021
- In this role, I work as an independent contractor. Responsibilities include: evaluating a customer’s needs and determining the next course of action.
- Problem-solving by utilizing exceptional communication with the customer and the businesses, while maintaining excellent customer service, selecting and navigating the most efficient routes for each delivery in compliance with the delivery instructions.
- Resolving customer complaints and adjusting orders as needed.
- Operating a vehicle in a safe and efficient manner while following all posted traffic laws.
Activity Director Asst. & Receptionist
Atria Senior Living
01.2019 - 01.2020
- Activities Assistants oversee the implementation of activities in a variety of leisure or care institutions.
- Help people socialize and engage them.
- Responsible for logistics, such as creating the daily, weekly, and monthly itineraries, scheduling and communicating with entertainers, instructors, vendors, etc.
- Interact and help others, while having hospitality, patience, budgeting, and problem-solving abilities.
- At Atria I assisted other departments as well.
- As a receptionist I was responsible for: greeting and welcoming guests and providing them with a positive first impression of the organization Directing guests and answering their questions, notifying other employees of the visitor(s) arrival, setting appointments, as well as, answering and making phone calls.
Ride Share Driver
Lyft and Uber
01.2018 - 01.2020
- Drove passengers from pick-up points to deliver to their destination.
- Followed safety rules to keep a clean driving record with no accidents or incidents.
- Cleaned vehicle regularly to maintain a professional appearance.
- Used advanced driving techniques to better improve time management and safety.
- Notified customers of delays to decrease calls to support.
- Achieved consistently high customer scores due to exceptional service.
- Managed unexpected emergencies and route changes with calm and professionalism.
Education
Apprenticeship - Dog Grooming
Sittin' Pretty Grooming
Phoenix, AZ01.2014
High School Diploma -
Shadow Mountain High School
Phoenix, AZ01.2014
Skills
- Calm under pressure
- Time management
- Health and safety compliance
- Creative baking techniques
- Ingredient mixing
- Glaze and icing application
- Dough kneading
- Equipment preparation
- Attention to detail
- Memorization skills
- Customer service excellence
- Multitasking abilities
- Time management strategies
- Organizational skills
- Adaptability
Volunteer Experience
Assisted in a dog breeding program, Assisted with birthing/delivery, Cleaning and sanitation, Nurturing puppies and mothers, Feeding and monitoring puppies, Administering shots, Potty training, Finding loving homes
References
- Gina Bedene, 602-334-0943
- Melisa Ashley, 602-358-5491
- Jeremy Llanos, 602-909-1107
Timeline
Veterinary Assistant
Lovet
10.2023 - Current
Baker Trainer Specialist
Panera
01.2021 - 01.2023
Customer Service Representative
Consumer Cellular
12.2020 - 07.2021
Activity Director Asst. & Receptionist
Atria Senior Living
01.2019 - 01.2020
Delivery Driver
Door Dash
01.2018 - 01.2021
Ride Share Driver
Lyft and Uber
01.2018 - 01.2020
Apprenticeship - Dog Grooming
Sittin' Pretty Grooming
High School Diploma -
Shadow Mountain High School