Summary
Overview
Work History
Education
Skills
References
Timeline
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Amber Nudo

Phoenix

Summary

Organized and detail-oriented representative dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. With my previous experience and proven history of success, obtaining this position will surely benefit all parties involved.

Overview

16
16
years of professional experience

Work History

Bodily Injury Adjuster

Farmers Insurance
02.2022 - Current
  • Ensures that all letters are sent timely to remain in compliance
  • Manages 104+ auto accident bodily injury claims
  • Enhanced customer satisfaction by providing timely and accurate evaluations of liability.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Interview direct insureds, witnesses, claimants to obtain statements of the loss
  • Review and evaluate police reports
  • Maintained contact with claimants and attorneys to determine treatment status.
  • Verified insurance claims and determined fair amount for settlement.
  • Negotiated successful settlements, balancing fairness to the claimant with cost-effectiveness for the company.
  • Minimized litigation costs through effective case management and proactive settlement negotiations.
  • Takes a detailed approach when dealing with all parties in the claims process so there are clear expectations.

Operations Manager

Home2 Suites by Hilton
02.2017 - 02.2022
  • Process Payroll and time cards for all team members
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Analyzed and reported on key performance metrics to senior management.
  • Accounting operations, processing AR invoices and sending companies invoices for payment
  • Account Payable processing all payments for payments received
  • Onboards all new hires, trains new team members for successful retention
  • Manages quality assurance programs for training materials, room supplies, and all display items are up to compliance
  • Confirms that all brand standards are being maintained in each area of the property and areas meet or exceed these requirements
  • Worked well in a team setting, providing support and guidance.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Assistant General Manager

Hampton Inn & Suites East Mesa
02.2016 - 02.2017
  • Ensures that all brand standards are being maintained in each area of the property and all team members meet or exceed these requirements
  • Oversees the operation of all property departments
  • Assists General Manger in the review of financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  • Assists team members with coaching, training and counseling
  • Provides excellent customer service by being readily available and approachable to all our guests
  • Takes a proactive approach when dealing with guest concerns and inquires
  • Administrative tasks such as payroll, AR and invoice transmittal.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for audits.
  • Resolved problems promptly to elevate customer approval.
  • Proven ability to learn quickly and adapt to new situations.

Front Office Supervisor

Homewood Suites by Hilton Hotel
08.2013 - 02.2016
  • Successfully mediated guest complaints and quickly resolved any issues
  • Maintained all company procedures while handling customer accounts and payments for check in and check out
  • Run daily reports for business revenue for the year to see projected revenue
  • Calculated and managed daily reports while working with supervisory staff in order to maintain constant success
  • Prepares new hire paperwork and presents to new employees
  • Has understanding of all department policies to effectively communicate and enforce all polices fairly
  • Replies to all guest requests/concerns efficiently and courteously
  • Prepares team member schedules according to business forecast and hotel policies.

Front Desk Agent

Embassy Suites Hotel
02.2008 - 08.2013
  • Successfully mediated guest complaints and quickly resolved any issues
  • Delivered special guest amenities daily to ensure customer satisfaction
  • Maintained all company procedures while handling customer accounts and payments
  • Calculated and managed daily reports while working with supervisory staff in order to maintain constant success.

Education

Certificate of Completion - Dental Assisting

Carrington College
Phoenix, AZ
11.2009

High School Diploma -

Cactus High School
Glendale
05.2008

Skills

  • Customer Relations
  • Quality Assurance Controls
  • Best Practices Implementation
  • Computer Skills
  • Team Leadership
  • MS Office
  • Data Analysis
  • Record preparation
  • Critical Thinking
  • Coaching and Mentoring
  • Payment Processing
  • Data Collection

References

References available upon request

Timeline

Bodily Injury Adjuster

Farmers Insurance
02.2022 - Current

Operations Manager

Home2 Suites by Hilton
02.2017 - 02.2022

Assistant General Manager

Hampton Inn & Suites East Mesa
02.2016 - 02.2017

Front Office Supervisor

Homewood Suites by Hilton Hotel
08.2013 - 02.2016

Front Desk Agent

Embassy Suites Hotel
02.2008 - 08.2013

Certificate of Completion - Dental Assisting

Carrington College

High School Diploma -

Cactus High School

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Amber Nudo