Amber Schaffner
Chandler
Summary
Dedicated and detail-oriented Patient Advocate and Medical Billing Specialist with over 10 years of experience in healthcare administration, customer service, and claims processing. Proven ability to resolve patient concerns, manage billing operations, and lead teams in high-pressure environments. Adept in medical claims adjudication, collections, and patient relations, with strong communication and problem-solving skills. Proficient in MS Office, 10-key, and medical billing software.
Overview
22
22
years of professional experience
Work History
Patient Advocate
Arizona Digestive Health
Mesa
12.2023 - 05.2025
- Advised patients on insurance benefits and resolved billing concerns.
- Worked closely with patients to discuss payment arrangements when needed.
- Handled collections, payment posting, and daily bank deposits.
- Documented patient interactions and managed office visit procedures.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Performed additional duties as assigned by management team.
Billing Assistant
Bring It Medical Billing, LLC
Mesa
05.2022 - 08.2023
- Resolved denied claims and posted insurance and patient payments.
- Collected outstanding balances and managed collection submissions.
- Handled patient calls and submitted medical records as required.
- Responded promptly to inquiries from internal and external customers regarding billing issues.
- Generated customer statements on a regular basis.
Receptionist
Scottsdale Sports Medicine Institute
Scottsdale
03.2022 - 08.2022
- Checked in patients and ensured accurate documentation.
- Managed billing, payments, inventory, and medical records.
- Assisted in patient charting and taking vitals.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Team Lead / QA Coach / Claims Processor / CSR
Modivcare (formerly LogistiCare)
Phoenix
10.2015 - 03.2022
- Led claims teams and enforced company policies.
- Trained new hires and conducted QA audits with feedback sessions.
- Processed transportation claims, resolved discrepancies, and answered member calls.
- Recognized as Employee of the Month twice for outstanding service.
Starbucks Barista
Fry’s Food & Drug
Phoenix
02.2007 - 10.2007
- Delivered excellent customer service and maintained a clean, safe environment.
- Managed weekly inventory and employee scheduling.
Inbound Customer Service/Sales Rep
MCI
Phoenix
05.2003 - 05.2004
- Provided product support and upsold services, achieving 105% performance score.
- Acted as team lead during training and meetings.
Education
General Equivalency Diploma -
Paradise Valley Community College
General Equivalency Diploma -
Rio Salado Community College
Skills
- Medical Billing & Claims Processing
- Patient Advocacy & Customer Service
- Team Leadership & Staff Training
- Call Center Operations
- Insurance Verification & Collections
- Payment arrangements
- Office administration
- Time management
- MS Office Suite
- Typing 60 WPM
- 10-Key
References
Available upon request
Timeline
Patient Advocate
Arizona Digestive Health
12.2023 - 05.2025
Billing Assistant
Bring It Medical Billing, LLC
05.2022 - 08.2023
Receptionist
Scottsdale Sports Medicine Institute
03.2022 - 08.2022
Team Lead / QA Coach / Claims Processor / CSR
Modivcare (formerly LogistiCare)
10.2015 - 03.2022
Starbucks Barista
Fry’s Food & Drug
02.2007 - 10.2007
Inbound Customer Service/Sales Rep
MCI
05.2003 - 05.2004
General Equivalency Diploma -
Paradise Valley Community College
General Equivalency Diploma -
Rio Salado Community College