Amber Selander

Strong knowledge of food and beverage pairings, enhancing customers' dining experience through recommendations. It was important for me to learn which wine would pair well with our prime rib, and sirloin.

• Monitored dining room for cleanliness and proper set-up at all times.
• Stayed informed about daily specials, new menu items, promotions.
• Greeted customers, answered questions, and recommended specials to increase profits.
• Operated POS terminals to input orders, split bills, and calculate totals.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Implemented feedback from customers to improve service quality and menu offerings.

While working for Fox Restaurant Concepts, I quickly realized that this company has some of the highest restaurant standards in the entire industry. I feel confident in saying that, during my time at Doughbird, I have mastered serving and bartending here. Some of my duties here included remembering and memorizing customers' faces and names, as well as their food orders. We believed this resulted in a great guest experience, as well as positive guest reviews and feedback. After 10 months of serving here, I was promoted to bartender, which was a huge accomplishment, as well as promotions of sorts. I was required at that point to memorize the entire cocktail menu and their builds, as well as the extensive wine list.

• Monitored dining room for cleanliness and proper set-up at all times.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Provided excellent customer service to ensure satisfaction.
• Provided exceptional service to high volume of daily customers.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.

Engaged with people in different settings to discuss eligibility for no-cost windshield replacement under their insurance plan.

• Proven track record of exceeding sales targets in the windshield replacement industry.
• Expertise in building strong relationships with clients, and understanding their specific needs.
• Commitment to providing excellent customer service, leading to high levels of client satisfaction, and retention.
• Passionate about staying updated with industry developments to enhance sales strategies and techniques.
• Attended weekly team meetings to review performance goals and objectives.
• Developed promotional strategies to increase sales volume.

As an experienced restaurant professional, I continually provide stellar service with a friendly, warm, and inviting approach to each and every guest interaction. My duties included memorizing the menu so that I was prepared to answer any questions a guest might have. Being a dedicated team player, I worked in various positions to help the team when needed. For example: server, expo, and also training new servers.

• Ensured that each guest was served courteously, quickly, and efficiently.
• Assisted in training new servers.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

While working at this location, I assisted guests with making informative and proper menu choices in a friendly and accommodating way. I delivered exceptional, friendly, and fast service. I skillfully anticipated and addressed guests' needs, and consistently adhered to the quality standards of the company. As I became more experienced, I have become a trainer for this location. I helped out with various positions, including serving, bussing, hostess, and Togo.

• Explained menu items, describing ingredients and cooking methods upon request.
• Brought wine selections to tables with appropriate glasses and poured for customers.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Assisted in preparing salads, appetizers and desserts to speed up food service.